L1 Customer Support - B2B Gaming Platform

Crypto Recruit; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading specialist recruitment agency is seeking L1 Customer Support for a B2B gaming platform in Kuala Lumpur. Responsibilities include handling user queries via live chat, ensuring service quality, and mediating between departments. The ideal candidate is fluent in English and Mandarin, has iGaming and PSP experience, and possesses good attention to detail. This role offers competitive salary and career progression opportunities in a fast-growing international company.

Benefits

Working with top online gaming companies

Competitive salary

Career progression in iGaming

Opportunity to work with latest technologies

Qualifications

• Experience in iGaming is a plus.
• Experience with PSP is a major plus.
• Must be fluent in spoken and written English and Mandarin.
• High sense of responsibility required.
• Ability to work in shifts including some nights.
• Good attention to detail is essential.

Responsibilities

• Handle end users' queries in live chat promptly.
• Verify and ensure quality of service from the end user's perspective.
• Communicate with operators and handle requests via e-mail.
• Mediate between Technical Department and operators.
• Cooperate with the next level of Technical Support.

Skills

iGaming experience

PSP experience

Fluent in English

Fluent in Mandarin

Teamwork skills

Attention to detail

Job description

Overview

L1 Customer Support - B2B Gaming Platform

Job Description:

Handle end users' queries in live chat and ensure prompt response. Inform end-users in the live chat about any service irregularity. Resolve end-user disputes in live chat and escalate to the next level of support for higher intervention and log complaints if the technical verification of the 1st line Customer Support is required. Verify and ensure the quality of operators' service from the end user's perspective. Communicate with operators and handle incoming requests via e-mail and the ticketing system. Mediate between Technical Department and operators and keep operators informed about any service irregularities. Provide resolutions of the investigated cases to the operators. Cooperate with the next level of Technical Support.

Responsibilities

• Handle end users' queries in live chat and ensure prompt response.
• Inform end-users in the live chat about any service irregularity.
• Resolve end-user disputes in the live chat and escalate to the next level of support for higher intervention and log complaints if the technical verification of the 1st line Customer Support is required.
• Verify and ensure the quality of operators' service from the end user's perspective.
• Communicate with operators and handle incoming requests via e-mail and the ticketing system.
• Medi​ate between Technical Department and operators and keep operators informed about any service irregularities.
• Provide resolutions of the investigated cases to the operators.
• Cooperate with the next level of Technical Support.

The Successful Candidate (Qualifications)

• iGaming experience would be a plus
• PSP experience is a major plus
• Fluent in spoken and written English and Mandarin
• High sense of responsibility
• The ability to accurately fulfil the direct management orders and work tasks
• The ability to work in a team
• The ability to work in shifts (including some nights)
• Good attention to detail

Benefits

• Working with the best online gaming companies in the world
• Competitive salary and other benefits
• Job with great potential for career progression in iGaming in a stable fast-growing international company
• Opportunity to work with the latest technologies

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Cryptorecruit are the worlds leading specialist recruiter for the blockchain/Cryptocurrency industry. We recruit positions from CEO, CTO, Project Manager, Solidity developer, frontend and Backend Blockchain developers to marketing/sales and customer service roles. Please browse our website at www.cryptorecruit.com to search all our job vacancies.

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