KYC Operations Senior Analyst: AML & Compliance Oversight

Citi; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

The Citi Malaysia KYC Operations Analyst 2 is an intermediate-level role responsible for AML monitoring, governance, oversight and regulatory reporting in coordination with Compliance and Control teams. The position aims to develop and manage Citi's dedicated internal KYC program.

Responsibilities include reviewing client profiles, updating KYC forms, ensuring timely information before due dates, and applying policy requirements to maintain compliance with local regulations and Citi standards.

Qualifications

• 0-2 years of relevant experience.
• Experience in banking operations, preferably in the client account opening and pre-requirements process.

Responsibilities

• Conduct client profile reviews for customer accounts
• Review information and documentation ensuring compliance with local regulation and Citi standards
• Update KYC forms and client profiles according to policy requirements
• Follow up with clients to ensure information is received before due dates
• Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Support execution of business decisions within the function by translating direction into actionable steps and ensuring effective follow‑through. Address non‑routine situations and practical challenges by applying judgement to identify solutions or take decisions within scope. Support effective functioning of the business area by ensuring processes are implemented consistently and outputs meet expected standards. Will operate across varied and evolving situations, exercising discretion to respond to changing requirements and priorities, while ensuring reliability, timeliness, and quality in execution within defined scope.
• Applies domain expertise and advanced analytical capability to deliver outputs aligned with established standards and professional benchmarks. Will evaluate business requirements by analyzing complex issues, forming well‑reasoned views, and recommending practical, implementable solutions. Apply structured thinking, analytical rigor, and creativity in approaching work, particularly in situations where standard methodologies may require refinement. Exercise sound professional judgement in interpreting requirements and determining appropriate courses of action, taking into account the broader business context and potential implications.
• Independently exercise judgement and decision‑making in managing day‑to‑day responsibilities, including evaluating complex situations, resolving issues, and determining appropriate courses of action. Drive and influence delivery of work within area of responsibility, contributing to operational priorities and ensuring progress against timelines. Will be accountable for delivery outcomes, including quality and timelines, and may have a measurable impact on business results within scope. In addition, will provide oversight on execution by reviewing outputs, guiding approach where required, and addressing gaps to ensure delivery meets expected standards. Take ownership of decisions and deliverables within remit, applying analytical thinking and professional expertise to solve problems and ensure effective outcomes.

Skills

Banking operations

KYC knowledge

Education

Bachelor's degree/University degree or equivalent experience

Job description

The Citi Malaysia KYC Operations Analyst 2 is an intermediate-level role responsible for AML monitoring, governance, oversight and regulatory reporting in coordination with Compliance and Control teams. The position aims to develop and manage Citi's dedicated internal KYC program.

Responsibilities include reviewing client profiles, updating KYC forms, ensuring timely information before due dates, and applying policy requirements to maintain compliance with local regulations and Citi standards.