Knowledge Management Analyst

BP p.l.c.; Malaysia; Hybrid; MYR 30,000 - 60,000; Full time

Job summary

An innovative firm is seeking a Knowledge Management Advisor to enhance their HR services. This role involves implementing knowledge management strategies, creating valuable knowledge materials, and maintaining the knowledge base. The ideal candidate will possess strong writing skills and a background in HR or shared services. This position offers a hybrid work model, allowing for flexibility while contributing to a diverse and inclusive environment. Join a company that values diversity and encourages personal growth while making a significant impact on the organization’s knowledge management capabilities.

Benefits

Flexible working options

Paid parental leave policy

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• 1-3 years in Knowledge Management or shared services preferred.

Responsibilities

• Implement knowledge management strategies and maintain knowledge base.
• Build relationships with stakeholders to enhance query resolution.

Skills

Effective writing skills

Knowledge management

Customer relationship management systems

Digital fluency

Numeracy & analytical thinking

Stakeholder management

Education

Bachelor’s degree in a relevant technical/business field

Knowledge management qualification

Tools

Web editing tools

Analytical support tools

Job description

• Travel required: No travel is expected with this role.
• Job category: HR Group
• Relocation available: This role is not eligible for relocation.

Operation & Advisory (O&A) is an internal global HR shared services organisation, responsible for delivering centralised and standardised HR services for bp from several geographical delivery centres. Knowledge Management Advisor is the first point of contact to gather and access knowledge within their local RDC and partner with global RDCs as needed. The Knowledge Management Advisor will also receive and implement knowledge work from various stakeholders.

The purpose of this role is to work with the knowledge management coach to implement the global O&A knowledge management strategy. The analyst will identify, create and promote knowledge materials that will help bp colleagues to resolve their people and culture queries. The role holder will also be responsible for maintenance of the bp people portal knowledge base.

Key Accountabilities:

• Implement
  • Format, publish and archive knowledge materials in accordance with established writing guidelines.
  • Evaluate and update materials created by stakeholders as requested.
  • Apply outlined process(es) and tool(s) to assess and action knowledge and content queries.
  • Build effective relationships with regional delivery centre colleagues and content owners.
• Maintain
  • Contribute to and measure the accuracy, accessibility and relevance of knowledge-based materials.
  • Identify and update knowledge-based assets as a result of new system releases and/or process changes in partnership with the knowledge management coach.
  • Supervise people and culture knowledge performance and flag knowledge issues.
  • Find opportunities for continuous improvement.
• Promote
  • Share knowledge updates and data analytics with relevant stakeholders e.g., team leaders, people care advisors etc. to improve real time query resolution.
  • When vital, raise technical issues or configuration change requests to the Activity Manager / Knowledge Coach.
  • Support continuous learning and development of knowledge management capability.

Essential Education & Experience:

• Bachelor’s degree in a relevant technical/business field or equivalent experience.
• Experience in HR or another shared services environment is preferred.
• Knowledge management qualification from recognised institution or equivalent experience is preferred.
• 1 – 3 years of experience in Knowledge Management environment or equivalent is preferred.

Technical Capability:

• Effective writing skills which include spelling, sentence structure and grammar.
• Creation and maintenance of knowledge base/portal content.
• Foundational knowledge of customer relationship management systems, portal and chatbot technologies.
• Digital fluency – with experience spanning UX/graphic design, web editing, creation of wireframes and analytical support tools.
• Numeracy & analytical thinking – able to quickly and effectively generate and analyse a range of data to inform business decisions.
• Risk management – e.g., proactively takes steps to mitigate against data privacy risks.

Business Capability:

• Solution focus – applies judgement and common sense and seeks to identify solutions which will add value.
• Stakeholder management – ability to build and maintain relationships with key stakeholders, demonstrating consultancy skills and a ‘coach approach’ to build trust.
• Business acumen & customer focus – keeps up to date with internal and external context, seeks to understand the relationship between their activity and the BP business strategy.

Leadership & EQ Capability:

• Acts with integrity – demonstrating the BP values and behaviours.
• Inclusion and working together – proactively builds and maintains inclusive relationships with a diverse set of stakeholders.
• Group mindset - remembers to look beyond individual performance to consider the bigger picture and the team perspective.
• Calm under pressure and able to work in ambiguous environments.
• Demonstrates curiosity, resilience and openness to new experiences.

At bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life! These benefits can include flexible working options, paid parental leave policy among others! We will ensure that individuals with disabilities are provided reasonable adjustment to participate in the interview process.

Travel Requirement: No travel is expected with this role.

Relocation Assistance: This role is not eligible for relocation.

Remote Type: This position is a hybrid of office/remote working.

Skills:

Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.