Kids Club & Recreation Manager

MHG Desaru Hotel Sdn. Bhd.; Desaru; Vor Ort; MYR 89.000 - 179.000; Vollzeit

Zusammenfassung

Anantara Desaru Coast Resort & Villas in Desaru, Malaysia seeks a Kids Club & Recreation Manager to lead all Kids Club operations and recreation activities, delivering safe, engaging and luxurious experiences for guests of all ages in a Forbes/ luxury-brand environment.

You will design activities for ages 4–12, oversee facilities, manage budgets and teams, ensure child protection standards, and collaborate with Guest Relations and Front Office to exceed guest expectations.

Aufgaben

• Lead and manage all Kids Club operations, ensuring a safe, stimulating, and nurturing environment for children.
• Design and implement innovative, educational, cultural, and recreational activities for children aged 4-12 years.
• Develop daily, weekly, and seasonal activity schedules.
• Ensure strict adherence to child protection, safeguarding, and supervision procedures.
• Maintain accurate registration, attendance, and sign-in/sign-out records.
• Manage children's special events, birthday celebrations, holiday programs, and themed activities.
• Continuously enhance the Kids Club experience to exceed guest expectations.
• Oversee all resort recreational facilities and activities, including: Swimming pools, Water sports, Beach activities, Fitness and wellness programs, Sports facilities, Family activities, Outdoor adventure programs, Nature and environmental activities.
• Develop engaging experiences that showcase local culture and destination experiences.
• Organize tournaments, competitions, fitness classes, and family engagement activities.
• Ensure recreational facilities and equipment are maintained to the highest standards.
• Create memorable experiences that enhance guest satisfaction and loyalty.
• Personally interact with guests and families to gather feedback and build relationships.
• Handle guest concerns and service recovery professionally.
• Collaborate with Guest Relations and Front Office teams to anticipate guest needs.
• Design bespoke experiences for VIPs, long-stay guests, and special occasions.
• Ensure all services reflect Forbes, Leading Hotels of the World, or luxury brand standards where applicable.
• Maintain the highest standards of operational safety and child welfare.
• Ensure full compliance with resort health, safety, and emergency procedures.
• Conduct regular facility inspections and risk assessments.
• Maintain first-aid readiness and emergency response preparedness.
• Monitor hygiene and sanitation standards in all recreation and Kids Club areas.
• Conduct incident investigations and implement corrective actions.
• Recruit, train, motivate, and lead Kids Club and Recreation team members.
• Conduct performance evaluations and coaching sessions.
• Prepare duty rosters and manpower planning.
• Identify succession planning and internal development opportunities.
• Foster a culture of creativity, service excellence, and guest engagement.
• Lead departmental briefings, meetings, and training sessions.

Jobbeschreibung

Job Location

Anantara Desaru Coast Resort & Villas Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

Position Summary

The Kids Club & Recreation Manager is responsible for the strategic leadership, management, and operation of all Kids Club and Recreation activities within the resort. This role ensures the delivery of exceptional, safe, engaging, and memorable recreational experiences for guests of all ages, while maintaining the highest standards of luxury hospitality, child safety, wellness, and guest satisfaction. The position oversees Kids Club operations, recreation facilities, sports and leisure programs, guest activities, team member development, budget management, and recreational experiences that reflect the resort's brand values and destination culture.

Key Responsibilities

1. 
   Kids Club Management
   
   
   
   • Lead and manage all Kids Club operations, ensuring a safe, stimulating, and nurturing environment for children.
   
   
   • Design and implement innovative, educational, cultural, and recreational activities for children aged 4-12 years.
   
   
   • Develop daily, weekly, and seasonal activity schedules.
   
   
   • Ensure strict adherence to child protection, safeguarding, and supervision procedures.
   
   
   • Maintain accurate registration, attendance, and sign-in/sign-out records.
   
   
   • Manage children's special events, birthday celebrations, holiday programs, and themed activities.
   
   
   • Continuously enhance the Kids Club experience to exceed guest expectations.
   
   
   
   


2. 
   Recreation Operations
   
   
   
   • Oversee all resort recreational facilities and activities, including: Swimming pools, Water sports, Beach activities, Fitness and wellness programs, Sports facilities, Family activities, Outdoor adventure programs, Nature and environmental activities.
   
   
   • Develop engaging experiences that showcase local culture and destination experiences.
   
   
   • Organize tournaments, competitions, fitness classes, and family engagement activities.
   
   
   • Ensure recreational facilities and equipment are maintained to the highest standards.
   
   
   
   


3. 
   Guest Experience Excellence
   
   
   
   • Create memorable experiences that enhance guest satisfaction and loyalty.
   
   
   • Personally interact with guests and families to gather feedback and build relationships.
   
   
   • Handle guest concerns and service recovery professionally.
   
   
   • Collaborate with Guest Relations and Front Office teams to anticipate guest needs.
   
   
   • Design bespoke experiences for VIPs, long-stay guests, and special occasions.
   
   
   • Ensure all services reflect Forbes, Leading Hotels of the World, or luxury brand standards where applicable.
   
   
   
   


4. 
   Health, Safety & Child Protection
   
   
   
   • Maintain the highest standards of operational safety and child welfare.
   
   
   • Ensure full compliance with resort health, safety, and emergency procedures.
   
   
   • Conduct regular facility inspections and risk assessments.
   
   
   • Maintain first-aid readiness and emergency response preparedness.
   
   
   • Monitor hygiene and sanitation standards in all recreation and Kids Club areas.
   
   
   • Conduct incident investigations and implement corrective actions.
   
   
   
   


5. 
   Leadership & Team Development
   
   
   
   • Recruit, train, motivate, and lead Kids Club and Recreation team members.
   
   
   • Conduct performance evaluations and coaching sessions.
   
   
   • Prepare duty rosters and manpower planning.
   
   
   • Identify succession planning and internal development opportunities.
   
   
   • Foster a culture of creativity, service excellence, and guest engagement.
   
   
   • Lead departmental briefings, meetings, and training sessions.
   
   
   
   

About Minor International

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.