Kickstart Your Career with CelcomDigi Customer Service Executive - Urgent Hiring

Wingo Starr Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a fast-growing Business Process Outsourcing company as a Customer Service Executive. You will provide exceptional support to customers, educating them about our products and services while enjoying a structured training program. Attractive remuneration, KPI incentives, and no shift work make this an excellent opportunity for entry-level candidates ready to start their careers!

Benefits

Attractive remuneration package up to RM2600

KPI incentives up to RM2000

Comprehensive training sessions

Strategic working location

No Shift Work

Qualifications

• Energetic and highly motivated individuals are ideal.
• Entry-level candidates are welcome!
• Passion for delivering a positive customer experience.

Responsibilities

• Provide customer service for outbound calls related to telecommunications.
• Educate customers on new campaigns and product benefits.
• Ensure accurate and updated customer information.

Skills

Strong communication skills

Team player

Positive-minded

Job description

Kickstart Your Career with CelcomDigi Customer Service Executive - Urgent Hiring

Join our dynamic team as a CelcomDigi Customer Service Executive at the Wingo Star Group Sdn Bhd in Bangsar, Kuala Lumpur!

As a full-time customer service professional, you will be the voice of our CelcomDigi brand, providing exceptional support and resolving inquiries for our valued customers. Your passion for service will make a real difference in enhancing customer satisfaction and loyalty.

Job Benefit (Top Reasons to work with WSG):

• Attractive remuneration package up to RM2600 (subject to experience) potential increment up to RM 1,000 upon confirmation
• Earn additional monthly KPI incentives of up to RM2,000++ based on your KPI performance
  (the more you achieve, the more you earn!)
• No Shift Work
• Monday to Friday (9 AM - 6 PM) & Saturday (9 AM-1 PM)
  Offer comprehensive, interactive, and fun training sessions to equip you with the skills and knowledge you need to excel.
• No experience? No problem – we provide all the training!
• Strategic working location (Above LRT Kerinchi Station)

Job Description (What is your mission?):

• Provide customer service for outbound calls related to telecommunication.
• Retain customers by educating them on new campaigns and product benefits.
• Up sell where appropriate to enhance customer satisfaction and meet targets.
• Deliver and educate existing customer on the benefits of the campaign or programs over the phone
  Follow presentation guidelines, product fact sheets and sales scripts to deliver exceptional service and maintain high standards.
• Provide accurate information about CelcomDigi’s offerings and pricing
• Ensure customer information is validated and updated accurately, providing efficient and error-free service
• Maintain detailed records of customer interactions and follow up actions
• Must be computer literate with good working knowledge of computer skills

Job Requirement (Who are we looking for?)

• Strong communication skills in Bahasa Malaysia or English.
• Energetic, positive-minded, and a good team player
• Committed, highly motivated, and looking forward to a rewarding career
  Passion for delivering a positive customer experience and contributing to the success of the team
• Entry-level candidates are WELCOME!

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How much notice are you required to give your current employer?

WSG is a fast growing Business Process Outsourcing (BPO) company in the Asia Pacific, built on bold vision, strong leadership & a people first culture. We believe real growth begins from within — by empowering our team to grow alongside the company. Together, we build success. We are proud to be certified with ISO 9001:2015 and ISO/IEC 27001:2022, demonstrating our strong commitment to quality management & information security

Our strategic partnerships with trusted vendors & business partners continue to drive innovation & create impactful opportunities that support business growth.

We strive to be a dynamic BPO provider, delivering high demand & value driven solutions for today industries

WSG is a fast growing Business Process Outsourcing (BPO) company in the Asia Pacific, built on bold vision, strong leadership & a people first culture. We believe real growth begins from within — by empowering our team to grow alongside the company. Together, we build success. We are proud to be certified with ISO 9001:2015 and ISO/IEC 27001:2022, demonstrating our strong commitment to quality management & information security

Our strategic partnerships with trusted vendors & business partners continue to drive innovation & create impactful opportunities that support business growth.

We strive to be a dynamic BPO provider, delivering high demand & value driven solutions for today industries

What can I earn as a Customer Service Executive