Key Accounts Manager

Kao (Malaysia) Sdn. Bhd.; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in FMCG is searching for a Key Account Manager to drive sales strategies and build strong partnerships with top accounts. The ideal candidate will have a proven record in account management and excellent leadership skills to enhance market presence and profitability.

Qualifications

• Minimum 5 years of experience in sales.
• At least 3 years in Key Account Management within FMCG.
• Proven track record with major pharmacy or retail accounts.

Responsibilities

• Develop and manage business plans for key customers.
• Achieve sales revenue and profit KPIs.
• Negotiate trading terms and joint business plans.

Skills

Leadership

Analytical skills

Negotiation skills

Education

Bachelor’s Degree in Business Administration or Marketing

Tools

Microsoft Office (Excel, PowerPoint, Word)

Job description

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Job Summary:
We are seeking a dynamic and results-driven Key Account Manager to lead and manage the full business cycle of assigned key accounts. This role is responsible for achieving sales targets, maximizing profitability, and building long-term strategic partnerships with key customers. The ideal candidate will possess strong leadership, analytical, and negotiation skills, with a solid background in FMCG sales and account management.

Key Responsibilities:

Develop and manage annual business plans and account strategies for assigned key customers in alignment with company objectives.

Drive and achieve sales revenue and profit KPIs as set by the organization.

Lead planning, execution, and post-evaluation of trade and consumer promotion activities to boost sales and in-store presence.

Build and maintain strong relationships with key accounts through effective collaboration, regular business reviews, and solution-based proposals.

Negotiate trading terms and joint business plans with customers to maximize value and ensure win-win outcomes.

Lead, coach, and manage a team of Merchandisers or Consumer Advisors to ensure excellent outlet coverage and execution standards.

Monitor account performance, market trends, and competitor activities to identify new business opportunities and mitigate risks.

Manage trade spending and operational budgets effectively, ensuring cost control and ROI optimization.

Collaborate cross-functionally with internal stakeholders (Marketing, Supply Chain, Finance) to support seamless execution and customer satisfaction.

Requirements:

Bachelor’s Degree or higher in Business Administration, Marketing, or related field.

Minimum 5 years of experience in sales, with at least 3 years in Key Account Management within the FMCG industry.

Proven track record in handling major pharmacy, retail chains or general trade accounts.

Strong leadership capabilities with excellent planning, forecasting, and organizational skills.

Exceptional interpersonal, communication, and negotiation skills.

Proficient in Microsoft Office applications (Excel, PowerPoint, Word).

Strategic thinker, self-motivated, and results-oriented with a high level of initiative.

Possess own transport and willing to travel as needed.

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Your application will include the following questions:

What's your expected monthly basic salary? How many years' experience do you have as a key account manager? Do you possess or have access to your own transportation? How many years' experience do you have as a Key Account Specialist?

Our mission is to strive for the wholehearted satisfaction and enrichment of the lives of people globally and to contribute to the sustainability of the world, with products and brands of excellent value that are created from the consumer’s and customer’s perspective. This commitment is embraced by all members of the Kao Group as we work together with passion to share joy with consumers and customers in our core domains of cleanliness, beauty and health.

Our mission is to strive for the wholehearted satisfaction and enrichment of the lives of people globally and to contribute to the sustainability of the world, with products and brands of excellent value that are created from the consumer’s and customer’s perspective. This commitment is embraced by all members of the Kao Group as we work together with passion to share joy with consumers and customers in our core domains of cleanliness, beauty and health.

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What can I earn as a Key Account Manager