Key Account Specialist

Axi; Malaysia; On-site; MYD 30,000 - 60,000; Full time

Job summary

Join a leading global brokerage firm as a Key Account Specialist, where your role will focus on driving client growth in the ANZ market. This position involves enhancing the client conversion experience, improving engagement, and ensuring high-quality service. You will work closely with various internal teams to optimize customer onboarding and retention strategies, while also addressing client challenges in trading. This dynamic opportunity offers a chance to develop your career in the financial markets, with a focus on Forex, CFDs, and Crypto trading. If you're passionate about client success and have a knack for sales, this role is perfect for you.

Benefits

Competitive compensation

Extensive learning opportunities

21 annual leave days

Health Insurance

Qualifications

• Strong communication skills in English, both verbal and written.
• Experience in outbound sales or tele sales is essential.

Responsibilities

• Drive growth in the ANZ market by acquiring and retaining clients.
• Improve client conversion and retention rates through effective strategies.

Skills

Verbal communication skills

Written communication skills

Cold calling

Outbound sales

Knowledge of financial markets

Ability to work independently

Job description

Please note that we will only be able to accept candidates who have the appropriate rights and documentation for employment in Malaysia.

Who we are.
Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference (CFDs), and Financial Spread betting. Our business has evolved into a world-class, multifaceted brokerage with offices in six regions. With heavy investment in the latest trading technology, Axi seeks to offer the most comprehensive end-to-end trading experience available, servicing traders of all levels from beginners to institutional-level clients.

Let's talk about the cool stuff you do at Axi!
As a Key Account Specialist, your role is to work in the retail services department to help drive growth in the ANZ market by acquiring new clients and helping retain the existing ones.

Your EDGE Assignment/You Will:

• Responsible for conversion performance of ANZ market.
• Responsible for end-to-end client’s conversion experience to increase NTC conversion rate.
• Responsible for proactively touching all leads as early as possible and for improving engagement rate.
• Responsible for high quality conversion that organically extends to 2nd deposit and quality trading.
• Handle Client complaints in accordance with established internal policies and deliver compliance approved responses to clients when requested.
• Solve customer’s various challenges for the first-time trade, including, not limited to, registration, verification, deposit and terminal usage.
• Work closely with all internal stakeholders to improve onboarding experience of the customer and improve lifetime customer experience.
• Responsible for retention and churn performance of English speaking market.
• Responsible for end-to-end client’s retention experience to decrease churn rate and to increase lifetime value.
• Responsible for proactively touching all customer segmentations in a strategic way to maximize entire customer portfolio – Productivity management.
• Responsible for increasing customer lifetime value by providing the most adequate offer to customers – Nurturing.
• Also responsible for reactivating the dormant customers in the market.
• Actively working with marketing department to develop effective marketing campaign to decrease churn rate and to increase customer lifetime value.
• Understand entire customer lifetime journey and partner lifetime journey and work closely with other teams in commercial to provide coherent customer experience across customer’s lifetime journey.
• Adhere to compliance and risk guidelines while making sure of excellent customer experience.

Are you the one?

• Excellent verbal and written communication skills in English language.
• Experience with cold calling/outbound sales/tele sales is required (preferably B2C).
• Working knowledge of financial markets and trading required or has a great passion to develop knowledge and career in FX, CFD, and Crypto trading.
• Ability to work effectively independently and within a diverse global team.

Axi's bag of delights

• Competitive and attractive compensation.
• Extensive learning opportunities, such as professional training and certifications and soft skills development.
• 21 annual leave days per year.
• Health Insurance.

Axi's interview journey

• First round of Interview with Talent Acquisition team (45 minutes).
• Second round of Interview with Hiring Managers (1 hour).

We want to inform all prospective candidates that Axi's designated Employer of Records (EOR) in Malaysia is TDCX. As part of our commitment to legal compliance, all Axi Malaysia employees will be officially working under TDCX Malaysia.

At Axi, we prioritise creating a workplace that upholds fairness and respect for all. We encourage every individual within our community to contribute towards a culture where everyone feels a sense of belonging and is treated with the dignity they deserve. We make all employment-related decisions—whether in hiring, compensation, training, performance reviews, or termination—based on merit and without bias, ensuring equal opportunities for everyone.

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