Key Account Officer

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Summary:

The Key Account Officer is responsible for providing accurate and timely administrative support to the Key Account Manager for a portfolio of customers. He/She will act as a liaison between customers, key account management, and trade departments on operational issues.

Job Requirements:

1. Support Key Account Manager in implementing regional strategies.
2. Ensure optimal customer service and meet assigned KPIs to grow sales and profitability of assigned Key Accounts.
3. Deliver accurate forecasts, budgets, and business reports.
4. Assist with tender processing, price quotes, and rate negotiations.
5. Collaborate with the relevant parties to push for the volumes.
6. Promote value added services and cross sell products.
7. Contribute to dispute resolution with pricers and back officers, perform other related duties as assigned.
8. Prepare performance, forecast, budget and other required ad-hoc business reports.
9. Analyze data to identify trends, gaps and opportunities.
10. Process tender, price quotes and rate negotiations for assigned Key Accounts.
11. Promote group services such as VAS and cross-sell activities to assigned Global Accounts.