Key Account Manager (Property - Johor)

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India). As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.

Mudah.my is part of Carousell Group, the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India). Visit mudah.my for more information.

Job Summary:
Business Developer will be responsible for managing and nurturing relationships with our clients, ensuring their needs are met and they receive the highest level of service. This role involves maintaining strong client relationships, identifying opportunities for growth, and working closely with internal teams to deliver exceptional solutions.

1. Client Relationship Management:
   Build and maintain strong, long-lasting client relationships.
   Serve as the main point of contact for assigned clients.
   Understand client needs and objectives, providing tailored solutions.
2. Account Growth:
   Identify and pursue opportunities to grow accounts and expand service offerings.
   Develop and execute strategic account plans.
   Collaborate with sales and marketing teams to achieve revenue targets.
3. Reporting and Analysis:
   Prepare regular reports on account status, including sales forecasts and financial performance.
   Analyze client feedback and data to improve service delivery and client satisfaction.
4. Customer Service:
   Address client queries and concerns promptly and professionally.
   Provide exceptional customer service, ensuring client satisfaction and retention.
   Conduct regular client check-ins and reviews to ensure ongoing satisfaction.

• Strong understanding of sales and customer service principles.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Those with one year or less experience are welcome to apply.

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