Key Account Manager, Poultry

Boehringer Ingelheim; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Boehringer Ingelheim Malaysia is seeking a dynamic Key Account Manager to lead strategic poultry customer partnerships, develop annual business plans, and drive sustainable growth across product portfolios. You will collaborate with Sales, Marketing, Supply Chain, and regional teams to deliver value-driven solutions, monitor performance, and ensure ethical, compliant customer engagements.

Bachelor's degree in Veterinary Medicine or animal science, with 5+ years in sales, and proven

Qualifications

• Extensive experience in strategic/key account management.
• 5+ years of sales/marketing experience with targets.
• Cross-functional collaboration in a matrix environment.
• Knowledge of Animal Health Industry preferred.
• Excellent interpersonal and communication skills.

Responsibilities

• Achieve sales, revenue, and profitability targets for assigned key accounts.
• Develop and execute annual Customer Business Plans aligned with organizational goals.
• Identify growth opportunities and increase wallet share across product portfolios.
• Monitor account performance and accelerate growth.
• Lead account planning and customer engagement activities.

Skills

Key account management

Sales & marketing

Cross-functional collaboration

Leadership

Communication skills

Influencing

Learning agility

Matrix organization

Education

Bachelor's degree in Veterinary Medicine or animal science

Job description

THE POSITION

We are looking for a dynamic and customer-focused Key Account Manager (KAM) to drive sustainable growth and strengthen partnerships with our strategic poultry customers. In this role, you will lead key account planning, execute customer business strategies, and collaborate cross-functionally to maximize sales performance, market share, and long-term profitability.

You will serve as a trusted business partner to key customers, translating customer insights into actionable growth opportunities while ensuring alignment with business objectives across local, regional, and global teams.

Tasks & Responsibilities

Drive Business Growth

• Achieve sales, revenue, and profitability targets for assigned key accounts.
• Develop and execute annual Customer Business Plans aligned with organizational goals.
• Identify growth opportunities and increase customer share of wallet across product portfolios.
• Monitor account performance and implement strategies to accelerate growth.

Strategic Account Management

• Build and maintain strong relationships with key decision-makers and stakeholders.
• Lead account planning and customer engagement activities to enhance long-term partnerships.
• Assess customer needs and deliver value-driven solutions.
• Conduct market, customer, and competitive analysis to identify emerging opportunities.

Collaboration & Leadership

• Partner closely with Sales, Marketing, Customer Experience, Supply Chain, Finance, Legal, and Regional teams to execute growth initiatives.
• Provide guidance and support to local strategic account teams and share best practices across markets.
• Act as the primary point of contact between key customers and internal stakeholders.

Performance & Reporting

• Track sales performance, account potential, and market share metrics.
• Provide regular business reviews and performance insights to local, regional, and global stakeholders.
• Leverage CRM tools to maintain accurate customer information and support data-driven decision-making.

Compliance & Governance

• Ensure all customer interactions comply with company policies, industry regulations, and ethical standards.
• Promote responsible business practices and adherence to corporate procedures.

Requirements

• Bachelor's degree (preferably in Veterinary Medicine or animal science)
• Special Skills
  • Extensive experience in strategic/key account management.
  • At least 5 years of solid sales and marketing experience, with a proven track record of achieving targets and executing strategies.
  • Demonstrated agility in working within a cross-functional team.
  • Knowledge of the Animal Health Industry, including its economics and key drivers, is preferred.
  • Ability to work effectively and thrive in a matrix team environment.
  • Excellent interpersonal and communication skills.
  • Strong influencing and leadership skills.
  • Strong learning agility.
  • Excellent oral and written communication skills.
• Special Work Experience
  • Background in the animal health or livestock-related industries.
• Competencies Critical for Success in This Position
  • Analytical thinking and problem-solving skills.
  • Strategic thinking.
  • Influencing skills.
  • Customer management.
  • Key account planning and organizational skills.
• Preference may be given to candidates who do not require work visa sponsorship.