Key Account Manager (Local Key Account)

JDE Peet's; Petaling Jaya; On-site; MYR 80,000 - 120,000; Full time

Benefits offered by this job

Medical

Handphone and Transportation

Outstanding Career Development Opportunities

Free coffee and tea in the office

Job summary

A leading global coffee and tea company is seeking a Key Account Manager to manage and develop key customer accounts across Malaysia. This position involves achieving sales targets, negotiating trading terms, and maintaining strong relationships with customers. The ideal candidate should have at least 5 years of experience in sales within modern trade, possess strong negotiation skills, and be proficient in English. The role offers excellent career development opportunities and benefits such as medical and transportation allowances.

Qualifications

• Minimum 5 years of experience in Sales Department/Modern Trade.
• Knowledge of FMCG dynamics.
• Good knowledge of MS Office.
• Proficient in English.

Responsibilities

• Manage and develop key account customers on a national level.
• Achieve sales targets and identify growth opportunities.
• Execute annual customer business planning and strategies.
• Lead negotiations with key customers.
• Conduct market visits and maintain customer relationships.

Skills

Sales Management

Strategic Planning

Customer Relationship Management

Market Analysis

Negotiation Skills

English Proficiency

Tools

MS Office

Job description

The Key Account Manager (KAM) is responsible for managing and developing a set of key‑account customers on national level. They’re responsible for achieving sales targets in the given customers.

Key Responsibilities:

• AOP & Customer Business Plan
• Develop and implement strategic account plans for key customers. This includes setting sales targets, identifying growth opportunities, and outlining strategies to achieve.
• Develop assigned customers AOP building block in line with MT yearly business objective & strategy
• Develop Annual Customer Business Planning based on the defined Customers Segmentation & Strategy, supported by shopper insights, sales trend, consumer and market trend analysis. Develop & ensure execution of Customer strategy with key action plan & activity.
• Lead Trading Term Negotiation with key customers, including pricing, ullage, terms of trade, promotions, and other contractual matters to ensure customer profitability.
• Promotion Planning & Execution
  • Develop customer promotion strategies with the N+6 planning. Work with Shopper Marketing team to implement national or tactical promotion.
  • Prepare pre‑promotion approval (PPF) and post promotion evaluation.
  • Provide Demand Forecast N+3 by Customers by SKU level based on promotion plan/activities
• Business Review & Market Visit
  • Lead the Business Review & N+6 customer plan sharing (monthly/quarterly) & T2T meeting (yearly) for key IKA Customers.
  • Trade visit to check & audit in store execution at the outlets level
  • Monthly visit to Customers in HQ level. Act as the voice of the customer within the organization, build and maintain strong, long‑term relationships with key customer. Understand their business needs and objectives and market landscape. (Customer profiling)
• Administrative
  • Responsible for key account receivables. Monitor Account Receivable aging and coordinate with credit control and Accounts Receivable team.
  • Collaborate with various internal departments such as sales operation, marketing, shopper marketing, supply chain, customer service team to ensure seamless service delivery and customer satisfaction.

Qualifications

• Minimum 5 years of experience in Sales Department/Modern Trade;
• FMCG dynamics knowledge;
• Good knowledge of MS office;
• Good knowledge of English.

Additional Information

What’s it like to work at JACOBS DOUWE EGBERTS?

At JDE, we are convinced that to grow our company we need to grow our people – through learning, coaching and experiences. We want you to be the best that you can be and encourage you to take ownership for your career.

Other benefits you might be interested:

Medical
Handphone and Transportation
Outstanding Career Development Opportunities
The best coffee and tea served all day in our office – Can you imagine that?
Are you ready to make that career shift & grow a great portfolio with us?
Click the‘I’m Interested’button and we will get in touch with you soon.

Thank you for your interest in JDE, please note we will only reach out to successful candidates.

Company Description

It’s amazing what can happen over a cup of coffee or tea. At JACOBS DOUWE EGBERTS (JDE), we’ve made it our mission to find out. Our people have been raising the bar since day one, thinking fast and acting even faster to make an impact that’s felt around the world. JDE is the home to some of the most well‑known coffee brands in the world.

For more than 265 years, we have been inspired by the belief. Today our coffee & tea portfolio is available in over 140 countries around the world through iconic household names including: Jacobs, Tassimo, Moccona, Senseo, L’OR, Douwe Egberts, Super, Old Town, Kenco, Pilao & Gevalia etc.