Key Account Manager - LCL

ECU Worldwide; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company in Malaysia is seeking a Key Account Manager - LCL to manage critical client relationships and drive sales transformation. The role involves understanding customer needs, proposing solutions, and achieving mutual satisfaction for long-term success. Ideal candidates will have experience in sales and exceptional communication skills.

Qualifications

• Proven experience as Key Account Manager.
• Experience in sales within total logistics environment.
• Aptitude in building relationships with professionals.

Responsibilities

• Develop trust relationships with major clients.
• Ensure timely delivery of products and services.
• Resolve issues and maintain trust with customers.

Skills

Communication

Interpersonal skills

Organizational skills

Problem-solving

Negotiation

Education

BSc/BA in business administration, sales or relevant field

Job description

Hello from Malaysia!

ECU Worldwide is one of the most prominent NVOCC players in Malaysia.

We cater to a significant portion of the country's global trade with our ocean freight, air freight cargo and multimodal services. With over three decades of rich experience in handling a broad spectrum of services in multiple continents, we are equipped to handle ground realities in the most efficient manner. In addition to LCL, FCL and airfreight cargo we also offer value-added services like multimodal transport and warehousing in select locations.

Key Account Manager - LCL

We are looking for a skilled Key Account Manager - LCL to oversee the relationships of the company with its most important clients. You will be responsible for obtaining and maintaining long term key customers by comprehending their requirements. The ideal candidate will be be apt in building strong relationships with strategic customers. You will be able to identify needs and requirements to promote our company’s solutions and achieve mutual satisfaction. The goal is to contribute in sustaining and growing our business to achieve long-term success.

Responsibilities

• Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
• Sales Transformation (New/Focus Tradelines Development)
• Acquire a thorough understanding of key customer needs and requirements
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

Requirements and skills

• Proven experience as Key Account Manager
• Experience in sales and providing solutions based on customer needs and track record at Sales/Commercial team in total logistics environment.
• Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
• Excellent organizational skills.
• Ability in problem-solving and negotiation
• BSc/BA in business administration, sales or relevant field