Key Account Manager | Freight-Forwarding Industry | Penang Johor KL Full Time

Career Horizons; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in logistics services is seeking a qualified professional to manage client accounts in Kuala Lumpur. The role includes leading service implementations, ensuring compliance with operational standards, and engaging with various stakeholders to achieve business objectives. Candidates should be detail-oriented with proven experience in the logistics industry, particularly in maintaining client relationships and improving operational efficiencies.

Benefits

Competitive salary package with performance incentives

Professional development opportunities

Dynamic work environment

Qualifications

• 5 years’ experience in logistics or related service industry.
• 1 year operational experience in relevant services.

Responsibilities

• Lead implementation of new services and maintain SOPs.
• Monitor account yields and address performance gaps.
• Engage Sales and Operations teams in client meetings.

Skills

Organizational skills

Communication skills

Problem-solving skills

Analytical skills

Relationship management

Tools

Microsoft Office Suite

CRM tools

Job description

Company Overview
Our client, established in 1978 in Milan, Italy, is a global leader in freight forwarding and logistics services. The company offers a comprehensive range of solutions, including air and ocean freight, customs brokerage, contract logistics, and supply chain support, catering to various industries such as aerospace, automotive, fashion, and technology.

Key Responsibilities:

Tactical Retention Responsibilities:

• Lead and manage the implementation of new services, coordinating with operational teams at all origins and destinations.
• Develop, distribute, and maintain Standard Operational Procedures (SOPs) in collaboration with Sales, Operations, and Finance.
• Establish relationships with key stakeholders beyond main points of contact within Global & MNC accounts.
• Achieve assigned account and GP targets set by the company.
• Ensure SOP compliance and execution by all branches servicing the account.
• Monitor account yields, review rates monthly, and address performance gaps.
• Ensure timely payments and assist in collections for overdue invoices.
• Track critical milestones and communicate issues or exceptions to Operations promptly.
• Log meeting notes, action items, complaints, and compliments into the CRM and distribute within the global network.
• Assign and track corrective actions to resolve client issues and ensure satisfaction.
• Conduct regular business reviews, with a minimum quarterly review cycle.
• Engage Sales and Operations teams in client meetings, presentations, and reviews.
• Travel within the region as needed to visit accounts/sites and branches.
• Continuously explore additional business opportunities within accounts.

Strategic Responsibilities:

• Understand the business strategy, objectives, and constraints of assigned accounts, providing tailored solutions to achieve goals and mitigate risks.
• Pursue and implement efficiency improvements and cost-reduction measures.
• Share market updates and provide educational support to clients.
• Identify and secure new growth opportunities for accounts in collaboration with internal resources.
• Develop short- and long-term business development plans, outlining objectives and value-added initiatives.

Supervisory Responsibilities:

None.
Qualifications:

• Excellent organizational, written, and verbal communication skills, including presentation abilities.
• Strong troubleshooting and problem-solving skills.
• Ability to adapt to changing demands with a sense of urgency.
• Detail-oriented, with the ability to multitask and meet deadlines.
• Self-motivated, capable of working independently and as part of a team.
• Creative thinker with strong analytical and program management skills.

Skills and Experience:

• Minimum of 5 years’ experience in the logistics or related service industry.
• At least 1 year of operational experience in relevant services.
• Proficiency in Microsoft Office Suite and CRM tools.
• Proven customer service, sales, and relationship management skills.
• Demonstrated ability to develop and document business processes.

Benefits:

• Competitive salary package with performance incentives (up to RM 12K)
• Professional development and growth opportunities.
• Dynamic and supportive work environment.