Key Account Manager (Corporate Account)

DHL Germany; Subang Jaya; On-site; MYR 70,000 - 90,000; Full time

Job summary

A global logistics firm is seeking a Key Account Manager based in Selangor. The successful candidate will lead profitability development, manage customer accounts, and implement strategies to grow business. They require a diploma or bachelor's degree in Logistics Management, at least 4 years of freight forwarding experience, and proficiency in Microsoft Office. Excellent English communication skills are essential for interacting with clients and colleagues globally.

Qualifications

• Minimum 4 years of working experience in the freight forwarding business.
• Exposure to Freight Forwarding will be added advantage.
• Fluency in conversing and writing in English is required.

Responsibilities

• Lead the geographic profitability development of designated accounts.
• Formulate a personal sales plan to gain new business prospects.
• Develop and implement a strategy to promote DHL programs.
• Manage and coordinate account initiatives to grow revenue.
• Establish and implement a pricing review timetable.

Skills

Initiative - Problem solver

Analytical

Customer Orientation

Planning and Organizing

Education

Diploma/ bachelor's degree in Logistic Management & Transportation

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Job Description:

We are looking for talents who experienced in forwarding/ logistic knowledge to join our Sales team. This role will be acting as Key Account Manager by providing customer personalized approach and service.

Job Responsibilities:

• Lead the geographic profitability development of designated CSI and/or MNC Accounts through positioning DHL as a strategic business partner, and delivering agreed programmes, through a team drawn from across the DHL network.
• Formulate a personal sales plan that incorporates initiatives for identifying and gaining new business prospects and maximizes growth within the existing account base so that the required account sales results are achieved.
• Develop and implement a strategy to promote DHL programs and solutions to the assigned list of customer accounts.
• To incorporate industry/sub-sector solutions, best practices and knowledge into selling process, and to develop an industry-specific sales plan (with guidance and input from Head of BD).
• Implement global and regional account acquisition / development approaches and platforms
• Display strong skills in global customer analysis to ensure that all customer requirements are being fulfilled.
• Manage and co-ordinate the agreed account initiatives, activities and programmes to retain and grow ongoing revenue and profit contributions.
• Develop plans to deny competitor penetration into the accounts.
• Co-ordinate the development and delivery of services and solutions that provide consistency and reusability to enable customers to achieve their corporate objectives and gain competitive advantage through DHL.
• Establish and implement a pricing review timetable that ensures improving margins from designated accounts.
• Adhere to regional standards on profit margins management.
• Ensure all customer agreements are cost sensitive to ensure a suggested minimum pricing tariff is set and adhered too. Any deviations from this tariff requires management agreement and justification.
• Identify, establish and manage multi-tier relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals.
• Build and maintain executive relationships within the designated CSI/MNC customer accounts.

To be successful in this role, we are expecting the below:

• Possess Diploma/ bachelor's degree in Logistic Management & Transportation or any equivalent academic background.
• Minimum 4 year working experience in the freight forwarding business.
• Exposure to Freight Forwarding will be added advantage.
• Proficient in Microsoft Office, including word, Excel and PowerPoint as well as Microsoft Outlook
• Fluency in conversing and writing in English is require as this position will interact with clients and aboard colleagues.

Skills required:

• Initiative - Problem solver and willing to take more responsibility.
• Analytical (attentive to details)
• Customer Orientation
• Planning and Organizing (able to Be Multitasking)

Attribute required:

• Work Independently (minimal supervision)
• Positive Mindset (able adapt to system changes)
• Fast learner & Proactive
• Good self-disciplinary
• Work under pressure

***This position will be based at our USJ Branch, Selangor.

We apologize if you are not contacted. Only shortlisted candidates will be contacted to proceed with pre-screening. Thank you for choosing DHL Global Forwarding as your Employer of Choice.