Key Account Manager - Chains & CPU

Job Title: Key Account Manager - Chains & CPU
Location: Malaysia

Main Responsibilities

• Cascade and translate strategy into action plans for team/customers.
• Input, understand and align with appropriate Channel business plan.
• Deliver, win and retain profitable business with chain customers.
• Improve profitability by measuring and managing customer contribution.
• Develop in conjunction with channel marketing, activity for differentiation.
• Negotiate business terms for each customer to reach the most effective conditions for Unilever.
• Gain insight and understanding into how our chain operators make money. Leverage these commercial insights with Channel marketing to create a sustainably profitable business for both parties.
• Communicate regularly with relevant colleagues from different functions i.e. Distributor Account Managers, Chefmanship team and Customer Service team.
• Obtain and feedback information about competitors and their activities on the market.
• Control and manage assigned budgets for selling support in line with Unilever policies and strategy.
• Coordinate with Business Excellence and Supply Chain Team for demand planning.

Customer Negotiation and Coordination

• Conduct innovation sessions with customers to agree on products or concepts that fit both customers' needs and agreed to UFS business strategies.
• Work with customers on consumer research to get an understanding of consumer insights, then propose solutions for the customer.
• Negotiate the price with customers to ensure the total volume and profit target are met.
• Regularly conduct customer business reviews.
• Build up strong relationships with customers through high-quality services and solutions.

Internal Negotiation and Coordination

• Coordinate with internal business support teams from Chef, Research & Development (R&D), Supply Chain, Channel Marketing and related functions to ensure smooth and efficient operations to support the business growth plan.

Candidate Criteria

• Travel: 70% of the time for travelling.

Experience & Qualification

• Bachelor's Degree.
• Minimum 3 - 5 years of relevant Account Management/Field Sales experience, with results-driven/achievement-focused with the end goal in mind.
• Currently an AKAM or KAM most preferred. Diverse key account management (FMCG or foodservice exposure) with reporting downlines an added advantage.
• Relevant industry; Foodservice, Retail-Consumer Foods, Hospitality & Tourism, Food-Tech, Banking & Finance.

Skills

• Strong communication and negotiation skills.
• Proven track record of delivery topline and bottom-line results.
• Proven track record of managing multiple stakeholders, customers and distributors, and delivering operational excellence.
• Passion for Growth: to demonstrate "Can-Do" attitude and leadership to reach outstanding growth levels.
• Change Catalyst: To initiate and drive necessary changes.

About Unilever:

Be part of the world's most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas, and disrupt processes: use your energy to make this happen.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.