Key Account Manager

JACOBS DOUWE EGBERTS; Selangor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading company in the coffee and tea industry is seeking a Key Account Manager to manage key accounts nationally. Responsibilities include sales target achievement, strategic account planning, and maintaining customer relationships. Applicants should have substantial FMCG experience, proficiency in MS Office, and a strong command of English. Competitive benefits and career development opportunities are offered.

Benefits

Medical insurance

Handphone and transportation allowances

Outstanding career development opportunities

Free coffee and tea all day in the office

Qualifications

• Minimum 5 years of experience in Sales or Modern Trade within FMCG.
• Strong knowledge of FMCG dynamics.
• Proficiency in MS Office.
• Good command of English.

Responsibilities

• Manage and develop key-account customers to achieve sales targets.
• Implement strategic account plans and collaborate with internal teams.
• Conduct business reviews and market visits.

Skills

Sales experience

Knowledge of FMCG dynamics

Proficiency in MS Office

Good command of English

Job description

It’s amazing what can happen over a cup of coffee or tea. At JACOBS DOUWE EGBERTS (JDE), we’ve made it our mission to find out. Our people have been raising the bar since day one, thinking fast and acting even faster to make an impact that’s felt around the world. JDE is the home to some of the most well-known coffee brands in the world.

For more than 265 years, we have been inspired by the belief. Today, our coffee & tea portfolio is available in over 140 countries through iconic brands such as Jacobs, Tassimo, Moccona, Senseo, L’OR, Douwe Egberts, Super, Old Town, Kenco, Pilao & Gevalia.

Job Description

The Key Account Manager (KAM) manages and develops a set of key-account customers at the national level. They are responsible for achieving sales targets within these customers.

Key Responsibilities:

1. Develop and implement strategic account plans for key customers, including setting sales targets and identifying growth opportunities.
2. Create and execute the Annual Operating Plan (AOP) and Customer Business Plan aligned with the company’s yearly objectives and strategies.
3. Lead trading term negotiations with key customers, covering pricing, ullage, trade terms, promotions, and contractual matters to ensure customer profitability.
4. Plan and execute promotions, including developing strategies with a N+6 planning horizon and collaborating with the Shopper Marketing team.
5. Prepare pre-promotion approval (PPF) and post-promotion evaluations.
6. Provide demand forecasts at SKU level for N+3 based on promotion plans and activities.
7. Conduct business reviews and market visits, including monthly customer visits at HQ and trade visits to ensure in-store execution.
8. Build and maintain long-term relationships with key customers, understanding their business needs and market landscape.
9. Manage key account receivables, monitor aging, and coordinate with credit control and accounts receivable teams.
10. Collaborate with internal departments such as sales, marketing, supply chain, and customer service to ensure seamless service and customer satisfaction.

Qualifications

• Minimum 5 years of experience in Sales or Modern Trade within FMCG.
• Strong knowledge of FMCG dynamics.
• Proficiency in MS Office.
• Good command of English.

Additional Information

At JDE, we believe growing our company depends on growing our people through learning, coaching, and experiences. We encourage ownership of your career development.

Benefits include:

• Medical insurance
• Handphone and transportation allowances
• Outstanding career development opportunities
• Free coffee and tea all day in the office

If you’re ready to grow your career and manage a great portfolio, click the ‘I’m Interested’ button to get in touch. Please note, we will only contact successful candidates.