Key Account Manager

MKA Joycare; Puchong; On-site; MYR 56,000 - 100,000; Full time

Job summary

MKA Joycare is seeking a Key Account Executive to manage and grow sales for key retailers in the health and beauty division. You will build strong relationships, implement promotions, and ensure optimal product visibility.

You will regularly visit customers, manage sampling and deliveries, monitor performance, and work with marketing on campaigns to drive growth and profitability.

Qualifications

• Bachelor's degree in Business, Marketing, or related field or equivalent.
• Diploma holder with 2 years of FMCG experience is acceptable.

Responsibilities

• Build and maintain strong relationships with key retailers, distributors, and e-commerce partners in health and beauty.
• Serve as the primary contact for assigned key accounts, ensuring excellent customer service.
• Visit customers regularly and manage end-to-end product sampling and deliveries.
• Monitor account performance and propose growth strategies.
• Negotiate pricing, promotions and trading terms to maximise profitability.
• Identify cross-selling and upselling opportunities within the product portfolio.
• Coordinate with marketing to execute in-store promotions and campaigns.
• Ensure product placement and branding comply with guidelines.

Skills

Negotiation

Presentation skills

Communication

Relationship-building

Analytical mindset

Education

Bachelor's degree in Business/Marketing or related field

Diploma with 2 years FMCG experience

Tools

Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Our#MKAJoycareTeamis expanding! We are hiring Key Account Executive to manage one of our key retailers. This role will be responsible for managing and growing sales for assigned key accounts within the health and beauty division. This includes developing strong customer relationships, implementing promotional activities and ensuring optimal product visibility and market penetration.

What You Would Work On

Build and maintain strong relationships with key retailers, distributors, and e-commerce partners in the health and beauty industry.

Serve as the primary point of contact for the assigned key accounts, ensuring excellent customer service and quick resolution of issues.

Regularly visit customers and manage end-to-end product sampling and deliveries.

Monitor account performance and proactively propose growth strategies.

Achieve company goals and sales targets.

Negotiate pricing, promotions and trading terms to maximize profitability.

Identify cross-selling and upselling opportunities within the product portfolio.

Coordinate with the marketing team to execute in-store promotions, beauty events and online campaigns.

Ensure product placement, displays and branding comply with guidelines and attract consumer attention.

Monitor market trends, competitor activities and consumer insights to optimize product positioning.

Prepare sales forecasts, promotional plans and account review reports.

Track and evaluate the effectiveness of promotional activities and trade spending.

Provide regular feedback to management on account performance and market intelligent feedback.

Requirements

Passionate, patient, creative thinking and problem solving abilities and you’re ready to turn challenges into opportunities.

Understand key strategic customers to develop and deliver joint business growth plans and build strong pipelines opportunities.

A dynamic and proactive team player.

Strong negotiation and presentation skills.

Excellent communication and relationship-building abilities.

Analytical mindset with proficiency in Excel and sales reporting tools.

Ability to work under pressure, meet deadlines and maintain a positive outlook.

Bachelor’s degree in Business, Marketing, or related field or at least Diploma holder with 2 years of experience in FMCG – Watson & Guardian account.

Min 1 year experience in account management or sales, preferably in FMCG, cosmetics, skincare or personal care.

Additional info

We are fully on site and our working hours are Monday to Friday, 9am to 6pm.

Our office, MKA Joycare Sdn Bhd is located at 40, Jln TPP 3, Taman Perindustrian Putra, 47130 Puchong, Selangor.