Key Account Manager

foodpanda; Kuching; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic local delivery platform seeks a Key Account Manager in Kuching, Sarawak. The role involves managing restaurant relationships, identifying new business opportunities, and ensuring client growth through strategic marketing. Ideal candidates will have B2B sales experience, strong communication skills, and a knack for data analysis. Enjoy personal development, benefits like free food and health insurance, and the chance to work in a diverse team.

Benefits

Free food

Health and dental insurance

Professional development opportunities

Qualifications

• 3-5 years’ experience in client management.
• Proven B2B sales experience in relevant sectors.
• Strong communication and analytical skills.

Responsibilities

• Manage and expand relationships with existing restaurants.
• Develop strategic marketing plans for client growth.
• Monitor performance metrics and operational compliance.

Skills

Client Relationship Building

Verbal Communication

Data Analysis

Problem Solving

Adaptability

Tools

MS Office

Salesforce

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are looking for a Key Account Manager to be based in Kuching, Sarawak. The department is responsible for identifying new business opportunities, promoting existing activities, and ensuring fast, sustainable growth.

Responsibilities

• Manage and expand relationships with existing restaurants and proactively identify new business opportunities.
• Monitor accounts and identify upsell and cross-sell opportunities.
• Develop strategic marketing plans to ensure consistent growth for the client’s business.
• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards.
• Maintain strong knowledge of all aspects of the foodpanda business model and the online food ordering market.

Collaboration

• Collaborate with other departments and stakeholders, providing feedback and industry trend insights.
• Serve as the main point of contact for client concerns and needs.
• Work with internal support functions to ensure deals meet quality standards.
• Coordinate with stakeholders to ensure timely project delivery.
• Facilitate client need fulfillment through internal collaboration.

Qualifications

• 3-5 years’ experience in a client management role is preferable.
• Proven B2B sales experience, preferably in F&B, media, advertising, FMCG, or e-commerce.
• Experience leading a team is an advantage.
• Exceptional verbal and written communication skills.
• Ability to analyze large data sets.
• Strong problem-solving and adaptability skills.
• Proficiency in MS Office; Salesforce knowledge is a plus.
• Multilingual abilities are an advantage.

Key Competencies

• Account Management
• Client Relationship Building
• Upselling and Cross-Selling
• E-Commerce
• Revenue Management
• Project Management
• Data Analytics
• Critical Thinking, Problem Solving, Negotiation

Additional Information

What We Offer

• A dynamic and challenging work environment.
• Personal and professional development opportunities.
• Regular company and team events.
• A diverse and inclusive international team.
• Responsibility from day one in a fast-growing global company.
• Other benefits include free food, health and dental insurance, and learning opportunities.

foodpanda is operated by Delivery Hero Group (“DH Group”), a leading global local delivery platform operating in 70+ markets. Founded in 2011, Delivery Hero employs over 40,000 people worldwide. The company is also pioneering quick commerce, aiming to deliver groceries and household goods within 20-30 minutes. Headquartered in Berlin, Germany, and listed on the Frankfurt Stock Exchange since 2017, it is part of the MDAX index.