Key Account Manager

Lyreco Switzerland AG; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

Join a global leader in workplace solutions as a Sales Development Executive, where you'll enhance customer relationships and drive sales growth. This dynamic role involves managing a portfolio of corporate clients, ensuring compliance with contracts, and collaborating with various teams to deliver exceptional service. With a focus on excellence and customer satisfaction, you'll play a vital part in implementing new customer accounts and maximizing their potential. If you're passionate about sales and looking for an opportunity to make a significant impact in a thriving company, this role is perfect for you.

Benefits

Fixed transport allowances

Incentives

Qualifications

• Minimum 5 years working experience, with 2 years in B2B or service sales.
• Strong analytical and negotiation skills are essential.

Responsibilities

• Develop and maintain relationships with corporate customers.
• Analyze account consumption and present development plans.

Skills

Analytical Skills

Negotiation Skills

Sales Pipeline Management

Verbal and Written English

Persuasion Skills

Education

Diploma in any field

Tools

Microsoft Excel

Microsoft PowerPoint

CRM Software

Job description

You will be responsible for the sales development of a portfolio of existing corporate customers while maintaining strong and durable relationships.
You will be asked to develop and increase sales of your existing portfolio and will be in charge of the implementation of newly won customers.

• Visiting accounts at a frequency agreed by line manager to ensure good trading relationship with customers.
• Increasing the spend by product penetration, defining new opportunities/projects, and managing the margin within the appointed customer portfolio.
• Bringing the customer spend to 100% of contractual compliance.
• Analysing and preparing customer's account consumption reports, presenting the account development plan to the customer.
• Working closely with the operation team (marketing, customer service, logistics, and finance) to deliver Lyreco services level to customers.
• You will be in charge of and ensure end-to-end implementation of newly won customers (from account creation to user training) is done successfully.
• Retaining the appointed customer's portfolio via retendering/renewing the contract.
• Updating CRM on activity and opportunity progress.
• Functional coordination with the International Account Manager to respect global agreement conditions.
• Carrying out any other ad hoc reasonable assignment from the management team from time to time.
• Salary range between MYR4k-MYR4.5k + fixed transport allowances + incentives.

QUALIFICATIONS

• Minimum Diploma in any field.
• Strong analytical skills, proficient in Microsoft Excel and PowerPoint, strong negotiation skills, strong sales pipeline management skills, well-versed in the sales tendering process.
• Good verbal and written English.
• Good negotiation and persuasion skills.
• Minimum 5 years working experience, with 2 years in B2B industry or service sales industry handling corporate customers.

The Lyreco Group is the European Leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe.

A global workplace solutions company with 12,000 employees, Lyreco’s mission is to deliver sustainably what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services.

Our Values

With our core values of Excellence, Passion, Respect and Agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.