Key Account Manager

JD Worldwide; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global logistics firm based in Kuala Lumpur is seeking a skilled professional to manage end-to-end relationships with key international clients. The role requires proficiency in Mandarin and significant experience in logistics, particularly in cross-border operations. You will develop tailored solutions, lead negotiations, and coordinate cross-functional teams to enhance service delivery. The position offers a competitive salary and benefits, as well as the opportunity to shape strategies for business growth.

Benefits

Health insurance

Pension

Performance bonuses

Qualifications

• 3-6+ years experience in logistics, 3PL/4PL, freight forwarding, or e-commerce logistics.
• Strong understanding of cross-border logistics, international shipping, warehousing, and customs processes.
• Ability to work in fast-paced and highly matrixed environments.

Responsibilities

• Manage end-to-end relationships with key international clients.
• Develop tailored supply chain solutions and lead negotiations.
• Coordinate cross-functional resources to resolve issues and optimize workflows.

Skills

Client relationship management

Proficiency in Mandarin

Analytical skills (Excel/BI tools)

Negotiation skills

Commercial acumen

Education

Bachelor's degree in Logistics, Supply Chain, Business, or related fields

Job description

Manage end-to-end relationships with key international clients, proactively identify key client needs, build and nurture high-level relationships, and design comprehensive account management strategies to drive successful partnerships and ensure client satisfaction and business continuity.

Leverage internal and external resources to analyze industry trends and client challenges. Develop tailored supply chain solutions (e.g., cost modeling, pricing strategies), lead bidding and negotiations, and ensure efficient project execution.

Lead quarterly business reviews (QBRs), performance updates, and commercial discussions.

Monitor project quality, profitability, and payment timelines. Coordinate cross-functional resources to resolve issues, optimize workflows and cost structures, and achieve business objectives while enhancing profitability.

Identify upsell opportunities across JD’s logistics products (fulfilment, transportation, cross-border shipping, etc.).

Collaborate with internal teams (operations, international transport, customs, product, finance) to drive seamless service delivery.

Develop and execute account growth strategies, revenue planning, and retention plans.

Analyse volume trends, operational efficiency, and client forecasts to optimize capacity planning.

Gather industry trends, competitor intelligence, and client feedback to produce market analysis reports. Drive product innovation and model enhancements to strengthen the company’s competitive edge.

What You’ll Bring

Bachelor’s degree in Logistics, Supply Chain, Business, or related fields.

Proven record managing high-end clients with Proficiency in Mandarin (a must).

3–6+ years experience in logistics, 3PL/4PL, freight forwarding, or e-commerce logistics.

Strong understanding of cross-border logistics, international shipping, warehousing, and customs processes.

Excellent client-facing communication and relationship management skills.

Strong commercial acumen; ability to negotiate and manage contracts.

Data-driven with strong analytical ability (Excel/BI tools).

Ability to work in fast-paced and highly matrixed environments.

What We Offer:

The exciting opportunity to shape category strategies and contribute to the growth of a new and dynamic e-commerce business.

A diverse, inclusive work environment, where you can make a significant impact on JD.com's regional presence.

A competitive salary and benefits package, including health insurance, pension, and performance bonuses.

JD.com is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.