Key Account Management Associate

MAXIS Malaysia; Kuala Lumpur; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Key Account Management Associate to drive market share and subscriber growth. This role involves analyzing market trends, engaging dealers, and executing strategic plans to enhance performance across mobile, fibre, and enterprise segments. You will have the opportunity to strengthen relationships with existing dealers while capturing new business opportunities, ensuring high dealer satisfaction. Join a forward-thinking company that values diversity and commitment, and be part of a culture that celebrates achievements and fosters growth.

Qualifications

• 2-4 years in key account or channel management preferred.
• Strong analytical skills to assess market trends and dealer performance.

Responsibilities

• Develop and execute strategic plans for market share growth.
• Lead dealers through performance reviews and business strategy guidance.

Skills

Key Account Management

Market Analysis

Sales Strategy Development

Stakeholder Engagement

Communication Skills

Education

Bachelor's Degree

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Key Account Management Associate page is loaded

Key Account Management Associate

Apply locations Menara Maxis time type Full time posted on Posted Yesterday job requisition id JR12179

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

The Key Account Manager is responsible for analyzing the activities of other local operators (OLOs), including their dealer programs, sales incentives, and new plan offerings. This role requires the ability to foresee market trends, assess strengths, weaknesses, opportunities, and threats within assigned accounts, and propose strategic action plans. The Key Account Manager will also identify and groom accounts based on location and product potential, aligning efforts with the company’s strategic direction to develop new sales opportunities and drive profitable revenue growth.

What are you accountable for?

• Develop and execute strategic plans to drive market share and subscriber growth in the assigned area.
• Lead and engage dealers through performance reviews, business strategy guidance, and action planning.
• Improve channel productivity and competitiveness via store performance enhancement and dealership optimization.
• Identify and capture new business opportunities while strengthening relationships with existing dealers.
• Drive revenue growth across mobile, fibre, and enterprise segments through effective sales campaigns.
• Conduct regular market and competitor analysis to forecast business potential and refine strategies.
• Ensure high dealer satisfaction, measured through Net Promoter Score (NPS) and engagement effectiveness.

What do you need for the role?

• 2–4 years in a relevant key account or channel management role is preferred.
• Strong proficiency in Microsoft Word, Excel, and PowerPoint for reporting, analysis, and presentations.
• Excellent written, verbal, and interpersonal communication skills for effective stakeholder engagement.
• Solid research and analytical abilities to assess market trends, dealer performance, and competitive positioning.
• Strong planning and organizational skills to manage multiple accounts, campaigns, and strategic initiatives.
• Self-driven, detail-oriented, and able to work independently in a fast-paced, target-driven environment.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

About Us

Tomorrow Begins Today

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today, as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. Visit our careers page to learn more about #LifeAtMaxis.

#SimplyMaxis Culture

To realise our shared vision to be the leading integrated telco in Malaysia, we have embedded the language of commitment, performance, and possibilities to embody our culture values. Our #SimplyMaxis culture encompasses four values which are ‘Keep It Simple’, ‘Focus On Real Customer Needs’, ‘Go For Gold’, and ‘Celebrate Winning Together’.

Watch these videos and hear from our people who live and breathe our #SimplyMaxis culture.