Key Account Executive

foodpanda; Seremban; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading company in the food delivery sector is seeking a Key Account Executive in Seremban. This role involves managing client relationships, identifying new business opportunities, and ensuring sustainable growth. The ideal candidate will have B2B sales experience and strong communication skills. Join a dynamic team and contribute to the company's success while enjoying various benefits and professional development opportunities.

Benefits

Free food

Health and dental insurance

Learning opportunities

Qualifications

• 2-3 years’ experience in a client management role preferred.
• Proven B2B sales experience in F&B, media, advertising, FMCG, or e-commerce.

Responsibilities

• Manage and expand relationships with existing restaurants.
• Develop strategic marketing plans for client growth.
• Serve as the main point of contact for client concerns.

Skills

Communication

Problem Solving

Data Analytics

Client Relationship Building

Adaptability

Tools

MS Office

Salesforce

Job description

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We are looking for a Key Account Executive position to be based in Seremban, Negeri Sembilan. The department is responsible for identifying new business opportunities, promoting existing activities, and ensuring fast, sustainable growth.

Responsibilities:

1. Manage and expand relationships with existing restaurants and proactively identify new business opportunities.
2. Monitor accounts and identify upsell and cross-sell opportunities.
3. Develop strategic marketing plans to ensure consistent growth for the client’s business.
4. Monitor account performance metrics and ensure compliance with foodpanda’s operational standards.
5. Maintain strong knowledge of all aspects of the foodpanda business model and the online food ordering market.
6. Collaborate with other departments and stakeholders; provide feedback and identify industry trends.
7. Serve as the main point of contact for client concerns and needs.
8. Work with internal support functions to ensure deal quality on the platform.
9. Coordinate with stakeholders to ensure timely project delivery.
10. Facilitate client need fulfillment through internal departments.

Qualifications:

• 2-3 years’ experience in a client management role (preferable).
• Proven B2B sales experience, ideally within F&B, media, advertising, FMCG, or e-commerce.
• Exceptional verbal and written communication skills.
• Ability to analyze large data sets.
• Adaptability and problem-solving skills.
• Proficiency in MS Office; Salesforce knowledge is a plus.
• Multilingual abilities are advantageous.

Additional Skills:

• Account Management
• Client Relationship Building
• Upselling/Cross-Selling
• E-Commerce
• Revenue Management
• Project Management
• Data Analytics
• Critical Thinking, Problem Solving, Negotiation

What We Offer:

• A dynamic, challenging work environment.
• Personal and professional development opportunities.
• Regular team events and a vibrant international team.
• Responsibility from day one in a fast-growing, global company.
• Additional benefits: free food, health and dental insurance, learning opportunities.