Key Account Executive

foodpanda; Kota Kinabalu; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading local delivery platform is seeking a Key Account Executive in Kota Kinabalu to manage restaurant relationships and identify business growth opportunities. The ideal candidate will possess exceptional communication and problem-solving skills, along with experience in B2B sales, particularly in the food and beverage industry. The role offers a dynamic work environment with strong opportunities for professional development, regular team events, and additional benefits.

Benefits

Free food

Health and dental insurance

Learning opportunities

Opportunities for personal and professional development

Regular company and team events

Qualifications

• 2-3 years’ experience in a client management role preferred.
• Proven B2B sales experience is advantageous, especially in F&B, media, advertising, FMCG, or e-commerce.

Responsibilities

• Manage and expand relationships with existing restaurants and identify new business opportunities.
• Develop strategic marketing plans to ensure consistent growth for clients.

Skills

Communication

Problem Solving

Data Analysis

Negotiation

Tools

MS Office

Salesforce

Job description

About The Opportunity

We are seeking a Key Account Executive based in Kota Kinabalu, Sabah. This department focuses on identifying new business opportunities, promoting existing activities, and ensuring sustainable growth.

Responsibilities include, but are not limited to:

• Manage and expand relationships with existing restaurants and proactively identify new business opportunities.
• Monitor accounts and identify upsell and cross-sell opportunities.
• Develop strategic marketing plans to ensure consistent growth for clients.
• Monitor account performance metrics and ensure compliance with foodpanda’s operational standards.
• Maintain strong knowledge of all aspects of the foodpanda business model and the online food ordering market.

Collaboration

• Collaborate with other departments and stakeholders, providing feedback and industry trend insights.
• Serve as the main point of contact for client concerns and needs.
• Work with support functions to ensure deals meet quality standards.
• Coordinate with stakeholders to ensure timely project delivery.
• Facilitate client needs with internal departments.

What You Need To Be Successful

• 2-3 years’ experience in a client management role is preferable.
• Proven B2B sales experience is an advantage, especially in F&B, media, advertising, FMCG, or e-commerce.
• Exceptional verbal and written communication skills.
• Ability to analyze large data sets.
• Strong problem-solving skills and adaptability.
• Proficiency in MS Office; knowledge of Salesforce is a plus.
• Multilingual skills are an advantage.

Key Competencies

• Account Management
• Client Relationship Building
• Upselling/Cross-Selling
• E-Commerce
• Revenue Management
• Project Management
• Data Analytics
• Critical Thinking, Problem Solving, Negotiation

Who We Are

foodpanda, part of the Delivery Hero Group, is a leading local delivery platform operating in over 70 countries worldwide. Headquartered in Berlin, Germany, we aim to deliver an exceptional experience—fast, easy, and at your doorstep. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX index.

What's In It For You

• A dynamic, challenging work environment.
• Opportunities for personal and professional development.
• Regular company and team events.
• An inclusive, international team committed to diversity.
• Responsibility from day one in a fast-growing, global company.
• Additional benefits include free food, health and dental insurance, and learning opportunities.

foodpanda is operated by Delivery Hero Group, a global leader in local delivery and quick commerce, aiming to bring groceries and household goods to customers swiftly. Headquartered in Berlin, Germany, we operate in over 70 markets worldwide.