Key Account Executive

foodpanda hk; Ipoh; On-site; MYR 30,000 - 60,000; Full time

Job summary

An innovative company is seeking a Key Account Executive to join their team in Ipoh. This role involves managing relationships with restaurants, identifying new business opportunities, and ensuring compliance with operational standards. The ideal candidate will have a strong background in client management and B2B sales, along with exceptional communication and analytical skills. Join a vibrant and diverse team committed to delivering a fantastic customer experience and enjoy a dynamic work environment with numerous personal and professional development opportunities.

Benefits

Free Food

Health Insurance

Dental Insurance

Learning Opportunities

Team Events

Qualifications

• 2-3 years of experience in client management or B2B sales.
• Exceptional communication and analytical skills are essential.

Responsibilities

• Manage relationships with restaurants and identify new business opportunities.
• Monitor account performance and ensure compliance with operational standards.

Skills

Client Relationship Building

B2B Sales Experience

Data Analytics

Problem-Solving Skills

Communication Skills

Education

Bachelor's Degree

Tools

MS Office

Salesforce

Job description

About The Opportunity

We are looking for a Key Account Executive position to be based in Ipoh, Perak. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities

Responsibilities include, but are not limited to:

1. Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.
2. Monitor accounts and identifying upsell and cross-sell opportunities.
3. Develop sound strategic marketing plans and ensure consistent growth for the client’s business.
4. Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.
5. Strong knowledge of all aspects of the foodpanda business model and the online food ordering market.

Collaboration

1. Collaborate with other departments & stakeholders and provide feedback and identifying industry trends.
2. Account Manager will be the main point of contact in all matters relating to client’s concerns & needs.
3. Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards.
4. Collaborate with various stakeholders to ensure project delivered timely.
5. Collaborate with internal departments to facilitate client need fulfillment.

What You Need To Be Successful

1. 2-3 years’ experience within a client management role preferable.
2. Proven B2B sales experience would be an advantage, preferably within the areas of F&B, media, advertising, FMCG and e-commerce.
3. Exceptional verbal and written communication skills.
4. Ability to collect, track, and analyze large amounts of data.
5. Adaptability and strong problem-solving skills.
6. Outstanding knowledge of MS Office.
7. Knowledge in Salesforce is a plus.
8. Ability to speak in other languages would be an added advantage.

Key Competencies

1. Account Management
2. Client Relationship Building
3. Upselling/Cross-Selling
4. E-Commerce
5. Revenue Management
6. Project Management
7. Data Analytics
8. Critical Thinking/Problem Solving/Negotiation

Who We Are

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What's In It For You

What We Offer

1. A dynamic and challenging work environment.
2. A company committed to developing you personally and professionally.
3. A great working atmosphere with regular company and team events.
4. A vibrant and international team committed to diversity and inclusion.
5. Responsibility from day one in a fast growing and global company.
6. Other benefits include free food, health and dental insurance, and learning and development opportunities!

foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.