客服专员 Customer Service Executive (Mandarin)

Agensi Pekerjaan Trust Recruit Sdn Bhd; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading recruitment agency in Malaysia is seeking a Customer Service Executive fluent in Mandarin. In this role, you'll manage customer inquiries and provide support across various shifts. The ideal candidate is adaptable, calm under pressure, and a team player. No prior experience is required as full training will be provided. This position offers an attractive salary package along with performance incentives and a clear career path.

Benefits

Attractive salary package

Performance incentives

Corporate insurance

Medical Card

Qualifications

• No experience needed; full paid training provided.
• Job stability with a clear career path.

Responsibilities

• Manage incoming customer inquiries, orders, and feedback.
• Provide timely support during various shifts.
• Escalate unresolved issues to ensure satisfaction.
• Maintain quality service levels across a 24/7 platform.

Skills

Fluent in Mandarin (spoken and written)

Ability to read Traditional Chinese

Flexibility to work on rotating shifts

Calm under pressure

Multitasking

Team player

Job description

This job is for a Customer Service Executive who speaks Mandarin. You might like this job because you’ll help customers by answering their questions and solving problems anytime, ensuring they have a great experience with our service!

• Manage incoming customer inquiries, orders, and feedback via platform channels (calls, chats, tickets)
• Provide timely support for users during day, night, and weekend shifts
• Escalate and follow up on unresolved issues to ensure customer satisfaction
• Assist in maintaining quality service levels across a 24/7 platform

Job Requirements

Who We're Looking For

• ️Fluent in Mandarin (spoken and written) to serve Mandarin-speaking customers
• Able to read and understand Traditional Chinese (not mandatory)
• Flexible to work on rotating shifts (morning, evening, night — weekly/monthly rotation)
• ️Calm under pressure, great with multitasking, and a team player
• No experience needed — full paid training provided
• Job stability with a clear career path in a global BPO environment
• Attractive salary package — performance incentives, bonus, allowances & OT pay
• Work in a vibrant, fast-paced digital support team
• Friendly and supportive multicultural work environment

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to [e-mail] or click on “Apply Now” and include the below details in your resume.

We regret that only shortlisted candidates will be notified.

Important Note: Agensi Pekerjaan Trust Recruit Sdn Bhd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.my

EA Personnel: AJ

License No. JTKSM 1580

Skills

Customer Service

Customer Support

Company Benefits

Applicable for travel, health, sports, gadgets

Corporate Insurance

Medical Card for term life, hospital & surgical.

Trust Recruit is Singapore’s leading relationship-based human resource and recruitment firm. With more than 20 years of collective consulting experience, we provide personalized workforce solutions for our corporate clients, ranging from multinational corporations to the public sector, as well as small and medium enterprises. At Trust Recruit, integrity and reliability permeate every level of our recruitment process.