客服主管 (Customer Service Team Leader)

Global Wisdom Services Sdn Bhd; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A customer service-focused company in Kuala Lumpur is seeking a Customer Service Team Leader. You will lead the daily operations of the customer service team, ensuring high quality and efficiency. The ideal candidate will possess a Bachelor's degree, be proficient in Mandarin, and have strong organizational and interpersonal skills. Experience in the financial or blockchain industry is a plus. This role is critical in driving team performance and fostering a positive work environment.

Qualifications

• We are seeking candidates proficient in MANDARIN to effectively communicate with Mandarin-speaking clients.
• Candidates with experience in the financial or blockchain industry will be given priority.

Responsibilities

• Lead and coordinate the daily work of the customer service team.
• Collaborate with the customer service quality control team to handle complaints.
• Assist department leaders in decision making.

Skills

Proficient in Mandarin

Strong organizational skills

Attention to detail

Interpersonal communication skills

Education

Bachelor's degree or above

Tools

Office software

Job description

Responsibilities

• Lead and coordinate the daily work of the customer service team, provide guidance, training, optimize processes, establish evaluation criteria, and improve customer service efficiency and quality. Provide clear solutions for complex problems.
• Collaborate with the customer service quality control team, conduct knowledge training, handle complaints, and complete other important tasks.
• Maintain good communication with relevant departments, ensure smooth business implementation.
• Assist department leaders in making decisions, executing specific plans, achieving team goals.
• Help employees develop career plans, increase employee satisfaction, guide the creation of a positive work atmosphere, and cultivate team cohesion.
• Complete other tasks assigned by superiors.

Requirements

• Bachelor's degree or above.
• We are seeking candidates proficient in MANDARIN to effectively communicate with Mandarin-speaking clients.
• Strong organizational skills, adaptability, attention to detail, high resilience to pressure, and a strong sense of responsibility. Excellent interpersonal communication skills to build efficient collaborative relationships with various departments.
• Proficient in using office software with a strong learning ability.
• Candidates with experience in the financial or blockchain industry will be given priority.
• Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.