Junior TPP Account Manager Asia

RateHawk; Kuala Lumpur; Hybrid; MYR 30,000 - 60,000; Full time

Job summary

An innovative travel-tech company is seeking a dynamic professional to enhance supplier relationships and improve performance metrics. In this role, you will analyze the competitiveness of hotel suppliers in the APAC region, monitor key performance indicators, and collaborate with the Customer Support team to resolve incidents. Join a supportive and ambitious team that values growth and offers flexible schedules, remote work opportunities, and various training programs. This is a chance to make a significant impact in the travel industry while enjoying corporate benefits and a collaborative environment.

Benefits

Flexible schedules

Remote work opportunity

Corporate English school

MyTime Day Off

Partial compensation for training

Qualifications

• Experience in the travel industry or hotel business is essential.
• Proficiency in English and Chinese at advanced levels is required.

Responsibilities

• Analyze competitiveness of APAC hotel suppliers.
• Monitor key performance indicators for supplier success.
• Support Customer Support in resolving incidents.

Skills

Analytical skills

Multitasking

Presentation skills

Advanced English (B2/C1)

Chinese (B2/C1)

Tools

MS Office

MS Excel

MS Powerpoint

MS Word

Job description

Emerging Travel Group (ETG) is a travel-tech company that owns 3 international brands: RateHawk, ZenHotels & RoundTrip. For the past 13 years, we have successfully created a unique service that provides everything our partners need to make travel planning easy and trips comfortable.

Job Responsibilities

• Analyzing the competitiveness of APAC suppliers of the hotel inventory;
• Monitor and analyze key performance indicators to assess supplier success and improvement areas.;
• Holding regular meetings and calls with suppliers;
• Improving commercial and payment conditions with suppliers;
• Participate in internal projects, ensuring supplier results, deadlines, and quality;
• Interacting with the Tech department by improving the suppliers’ representation;
• Supporting the Customer Support team and suppliers in organization of the internal processes by incidents resolution (overbookings/kick-outs).

Key Qualifications

• The experience of work in the travel industry and/or hotel business;
• Advanced English (B2/C1) and Chinese (B2/C1);
• Multitasking, presentation skills;
• Proficiency in MS Office (MS Excel. MS Powerpoint, MS Word);
• Analytical skills – used to data-driven decision-making.

We Offer You

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.