Junior Technical Business Analyst

Publicis Groupe; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company seeks a motivated Junior Technical Business Analyst to enhance business processes through effective requirements gathering and documentation. This entry-level position is perfect for recent graduates keen to merge technology and business needs. You will support various stakeholders, optimize workflows, and contribute to developing training materials within a collaborative team environment.

Benefits

Generous leave entitlements

Cashless comprehensive medical coverage

Life and personal accident insurance

Hybrid working schedule

Office closure for World Mental Health Day

Additional company closure for festive celebrations

Phone Allowance

Qualifications

• Bachelor’s degree in Computer Science or related field required.
• Strong technical skills and excellent communication abilities are essential.
• Willingness to learn and work collaboratively with stakeholders.

Responsibilities

• Gather and analyze business requirements from stakeholders.
• Translate information into clear technical documentation for developers.
• Support development and QA teams by clarifying business rules.

Skills

Technical Literacy

Written Communication

Analytical Mindset

Attention to Detail

Organizational Skills

Collaboration

Education

Bachelor’s degree in Computer Science, Information Systems, Business, or related field

Tools

Microsoft Word

Google Docs

Lucidchart

Visio

Job description

Job Description

We are seeking a motivated Junior Technical Business Analyst to join our team. This entry-level role is ideal for recent graduates or early-career professionals who have a strong technical foundation and a keen interest in understanding business processes and technology. You will play a key part in gathering and analyzing business requirements from stakeholders, translating them into clear technical documentation for the development team, and ensuring our software solutions align with business needs.

Responsibilities

Requirements Gathering & Analysis

• Collaborate with end users, clients, and business stakeholders to collect, analyze, and clarify business requirements.
• Analyze current business processes and workflows to identify areas for improvement or automation.
• Translate business requirements into clear and detailed technical specifications or user stories for the development team.

Stakeholder Communication

• Act as a liaison between business users and technical teams, ensuring both sides have a clear understanding of requirements and expectations.
• Facilitate discussions, meetings, and workshops to elicit requirements, clarify doubts, and resolve issues.
• Communicate technical concepts in an accessible manner for non-technical stakeholders.

Documentation (Core Focus)

• Draft and maintain comprehensive Business Requirement Documents (BRDs), Functional Requirement Documents (FRDs), and User Stories.
• Create clear and accurate process maps, workflow diagrams, and flowcharts (using tools like Lucidchart, Visio, or similar) to visually represent business processes, data flows, and system interactions.
• Document use cases, acceptance criteria, and change requests as needed throughout the project lifecycle.
• Maintain detailed meeting notes, decision logs, and action items to ensure transparency and traceability.
• Organize and update documentation repositories, ensuring all project documents are up-to-date, versioned, and easily accessible to relevant stakeholders.
• Develop training materials, FAQs, or user guides to support business users during rollout or transition to new systems.

Support & Collaboration

• Support the development and QA teams by clarifying requirements, workflows, and business rules during implementation and testing phases.
• Participate in user acceptance testing (UAT) and help coordinate feedback from business stakeholders.
• Assist in preparing presentations and reports for management or project stakeholders.

Learning & Development

• Learn about the company’s products, platforms, and business processes.
• Stay up-to-date with industry trends and best practices in business analysis and technology.
• Seek opportunities to improve documentation standards and processes within the team.

Qualifications

Required Skills & Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Business, or related field.
• Strong technical literacy and interest in technology.
• Excellent written and verbal communication skills, with particular strength in documentation and explaining complex concepts clearly.
• Analytical mindset and attention to detail.
• Proficiency with documentation and diagramming tools (e.g., Microsoft Word, Google Docs, Lucidchart, Visio, Draw.io).
• Good organizational skills and the ability to manage multiple documents and versions.
• Team player with strong collaboration and interpersonal skills.
• Willingness and motivation to learn.

Preferred Qualifications

• Internship or project experience in business analysis, process mapping, or requirements documentation.
• Familiarity with project management or ticketing tools (e.g., Jira, Confluence, Trello).
• Knowledge of Agile methodologies and software development lifecycle concepts.
• Experience with preparing user guides, FAQs, or training materials is a plus.

Additional Information

• Generous leave entitlements, including birthday leave, rest day and family care leave.
• Office closure for World Mental Health Day 10th October.
• Additional Company closure for all 4 major festive Celebrations
• Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.
• Life and personal accident insurance and group hospitalization and surgery.
• A hybrid working schedule and with Friday disconnects.
• Rest Relax & Recharge - office closure last week of December every year.
• Phone Allowance