Junior System Support Engineer

Responsibilities

1. Deliver effective technology solutions that meet specifications, with review and mentoring from the engineering team.
2. Respond to technical support calls from customers and provide first-level support for customer issues.
3. Troubleshoot customer systems, providing resolutions and recommendations.
4. Log, track, and follow up on cases/tickets, updating customers accordingly.
5. Maintain records of issues and resolutions for future reference.
6. Stay updated with current and emerging technology trends, and collaborate with the project team to promote technical innovation where appropriate, including understanding industry and competitor developments.
7. Take ownership of issues, ensuring they are resolved within agreed time, cost, and quality targets to achieve customer satisfaction.
8. Complete examinations for certification and self-improvement purposes.
9. Demonstrate effective communication, analytical, and troubleshooting skills.
10. Maintain good client relationships by providing excellent service.
11. Display good interpersonal skills, responsibility, independence, and the ability to prioritize in a dynamic work environment.

Requirements

1. Possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, or Professional Degree in Computer Science, Information Technology, or equivalent.
2. Customer service experience is an advantage.
3. Proficiency in Bahasa Malaysia, English, and/or Mandarin.
4. Preferably 1 year of relevant work experience; fresh graduates are welcome to apply.
5. Preference for candidates specializing in IT/Computer System Administration or related fields.