Junior Relationship Manager, Priority Banking

Standard Chartered; Kuala Lumpur; Hybrid; MYR 48,000 - 96,000; Full time

Job summary

Join a forward-thinking international bank as a Relationship Manager, where you'll manage high-profile client relationships and drive business growth. This role offers the chance to provide tailored financial solutions while ensuring compliance with operational risks. You'll thrive in a collaborative environment that values diversity and innovation, contributing to the success of the branch by achieving performance measures. With a focus on exceptional customer experiences, this position is perfect for those passionate about finance and client relations, offering a fulfilling career with purpose and impact.

Benefits

Flexible working options

Core bank funding for retirement savings

Medical and life insurance

Generous time-off policies

Proactive wellbeing support

Continuous learning culture

Qualifications

• 5+ years of wealth sales experience with strong financial planning knowledge.
• Excellent communication and relationship-building skills required.

Responsibilities

• Manage and grow a portfolio of high-value clients.
• Cross-sell wealth management products and ensure exceptional service.

Skills

Wealth sales experience

Financial planning fundamentals

Communication skills

Interpersonal skills

Sales and customer service

Relationship building

Customer experience delivery

Education

Licenses (PCE, CEILI, FIMM, TBE & IPPC)

Job description

Job Summary
As a Standard Chartered Relationship Manager, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You'll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.

About Wealth and Retail Banking
Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.

Strategy

As an Affluent Relationship Manager, you will play a pivotal role in managing and growing our high-value customer base. You will be responsible for:

1. Acquiring and retaining a portfolio of priority clients.
2. Cross-selling wealth management products and services to customers.
3. Providing exceptional customer service and building strong relationships with clients.
4. Contributing to the overall success of the branch by achieving business performance measures.

Role Requirements:

1. Minimum of Five (5) years of proven and progressive wealth sales experience or equivalent.
2. Strong understanding of financial planning fundamentals.
3. Excellent communication and interpersonal skills.
4. Ability to build strong relationships with clients.
5. Proven track record in sales and customer service.
6. Passion for delivering exceptional customer experiences.
7. Must possess the required licenses ie. PCE, CEILI, FIMM, TBE & IPPC.

We Offer:

1. Cross-border experiences.
2. Flexible and hybrid working practices.
3. Benefits and Resources.
4. Talent Development.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.