Junior Key Account Executive (VIP, Sales)

Alpha Iota BPO Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing BPO company in Kuala Lumpur seeks a customer service representative to manage customer accounts effectively. This remote role requires at least 2 years of relevant experience in Account Management or Customer Service and strong command of English, Mandarin, and Bahasa Malaysia. Ideal candidates must possess excellent communication and negotiation skills. The company offers exciting work-from-home opportunities and additional perks.

Benefits

Health and Wellness Benefits

Learning & Development Programs

Lucrative Salary Package

Qualifications

• At least 2 years of experience in Account Management, Customer Service, or B2C Sales.
• Good command of English, Mandarin, and Bahasa Malaysia.
• Excellent communication and interpersonal skills.
• Self-motivated with a hunter mentality.

Responsibilities

• Manage customer accounts effectively and provide great experience.
• Maintain accurate records of client engagement.
• Provide customer experience through a consultative approach.
• Support company directions and goals.

Skills

Account Management

Customer Service

B2C Sales

Negotiation

Communication skills

Interpersonal skills

Problem-solving

Organizational skills

Sales mentality

Job description

Join Our Alpha Iota Family, Where Everyone Wins!

• Exciting Work-from-Home Opportunities
• Learning & Development Programs to Upskill Yourself
• Lucrative Salary Package
• Health and Wellness Perks & Benefits
• Motivating and Supportive Teams

......and lots more!

Alpha Iota is based in Southeast Asia, where we are rapidly growing and are constantly on the lookout for talented individuals like yourself who want to make a difference and kickstart their successful careers. Heres what awaits you at Alpha Iota!

What would you be doing:

• Responsible for managing customer accounts effectively, providing great experience to customers, and delighting customers while building rapport and loyalty by keeping close contact.
• Maintain an accurate record of client engagement.
• Maintain professionalism in all conversations with customers across all channels through phone calls and Whatsapp/Telegram chat.
• Provide great customer experience through a consultative approach.
• Be a strong team player and support company directions & goals.
• Take ownership of your own performance by evaluating key metrics.
• Be agile to change and continue to develop deeper knowledge and skills workshops, team huddles & coaching sessions.
• Work location: Remote
• Working hours: Monday - Friday (12PM - 9PM).

To be successful in this role, you will need to have:

• Possess at least 2 years of relevant experience in Account Management / Customer Service / B2C Sales in any industry.
• Good command of English, Mandarin and Bahasa Malaysia.
• Excellent communication skills & interpersonal skills.
• Good negotiation skills with the ability to resolve issues and customer concerns.
• Sense of ownership and pride in your performance and its impact on the company's success.
• Strong organisational, planning, problem-solving, and decision-making skills, and the ability to multitask, and work well independently and in a team setting.
• A proficient communicator with a consultative sales approach.
• Self-motivated and possess aggressive sales personality in achieving quantitative results.
• Good attitude with hunter mentality.