Ensure invoice accuracy: Verify that all invoices are correct, including amounts, terms, and customer details, to avoid errors and delays in payment.
Issue timely invoices: Ensure that all invoices are issued promptly to support timely payment collection.
Payment Collection:
Evaluate and manage customer credit limits: Assess and monitor customer credit limits to minimize the risk of bad debts.
Set up payment plans: Establish payment plans for customers unable to pay their balances in full, ensuring a structured approach to debt recovery.
Follow up on outstanding balances: Proactively contact customers via phone, email, or mail to collect overdue payments and maintain cash flow.
Record Keeping:
Maintain accurate records: Keep detailed records of all invoices, payments, debit notes, and customer communications to ensure transparency and accountability.
Update the AR ledger: Regularly update the accounts receivable ledger to reflect all transactions accurately.
Enter financial data into the accounting system: Ensure that all financial data is accurately entered into the accounting system for tracking and reporting.
Reconcile customer accounts: Regularly compare sales invoices with payments received to ensure all payments are properly accounted for.
Resolve discrepancies: Address any differences between invoiced amounts and payments received promptly.
Customer Relations:
Address customer inquiries: Respond to questions regarding invoices, payments, and account status professionally and promptly.
Resolve billing issues: Work directly with customers to resolve disputes or billing errors, maintaining positive relationships.
Work closely with sales and finance teams: Coordinate activities to align with company policies.
Resolve operational issues: Collaborate with other departments to address payment collection issues.
Compliance:
Ensure compliance with legal requirements: Adhere to all legal and regulatory standards in payment collection.
Maintain confidentiality: Protect customer financial information securely and in accordance with policies.
Other Responsibilities (5%): Undertake additional duties as assigned by management to support the accounts receivable function.
Job Requirements
Education & Experience:
Diploma or Degree in Accounting or Finance.
Fresh graduates encouraged to apply; minimum one (1) year of accounting experience preferred.
Strong attention to detail and ability to work under pressure.
Proficiency in accounting software and Microsoft Excel.