Junior Cybersecurity Technical Support Analyst

SENA LETRIK (M) SDN BHD; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Malaysia is seeking a Junior Cybersecurity Technical Support Analyst to enhance its cybersecurity operations. The role involves monitoring security systems, providing technical support, and participating in vulnerability management. Ideal candidates will have a degree in Cybersecurity or related fields, with foundational knowledge of security tools and an eagerness to learn emerging technologies.

Qualifications

• Fundamental knowledge of cybersecurity principles and secure network architectures.
• Basic proficiency in security tools and networking protocols.
• Exposure to scripting or automation tools like PowerShell and Python.

Responsibilities

• Monitor security systems for potential threats and respond to incidents.
• Provide technical support for cybersecurity across the Group.
• Conduct vulnerability scans and track remediation efforts.

Skills

Attention to detail

Technical communication

Collaboration

Education

Diploma or Bachelor’s Degree in Cybersecurity or related field

Tools

EDR

SIEM

Antivirus

Vulnerability scanners

Job description

Junior Cybersecurity Technical Support Analyst

Add expected salary to your profile for insights

The Junior Cybersecurity Technical Support Analyst will serve as a key technical resource in the execution of foundational and operational cybersecurity functions across the Group. The incumbent will be responsible for supporting the deployment, monitoring, and continuous improvement of the Group’s security infrastructure, including incident detection, endpoint security, vulnerability remediation, and security event analysis.

This role requires fundamental knowledge of cybersecurity principles, basic proficiency with security tools, and the ability to leverage artificial intelligence (AI)-enabled platforms to enhance security operations. The candidate will collaborate closely with other cybersecurity technical and support staff, IT administrators, and business units across multiple organizations to ensure a consistent and resilient information security posture throughout the Group.

Key Responsibilities

Security Operations and Incident Handling

• Monitor enterprise-wide security systems, including SIEM, EDR, IDS/IPS, firewalls, and cloud security tools, to detect and respond to anomalies, intrusions, and potential threats.

• Conduct initial triage and classification of security events; escalate confirmed incidents to senior analysts in accordance with incident response playbooks.

• Support initial forensic acquisition and incident containment efforts, ensuring accurate documentation of timelines, evidence, and actions taken.

Technical Support and Endpoint Security Administration

• Provide cybersecurity-related technical support to users across all companies under the Group.

• Assist in endpoint protection operations including deployment, troubleshooting, and updating of antivirus, EDR agents, and host-based firewalls.

• Maintain asset visibility and endpoint compliance through centralized tools and dashboards.

AI Tools and Automation Support

• Utilize AI-assisted cybersecurity platforms for alert prioritization, anomaly detection, and threat intelligence correlation.

• Support integration of AI-driven automation scripts and playbooks in daily operations using SOAR (Security Orchestration, Automation, and Response) tools.

• Participate in the evaluation of emerging AI tools for cybersecurity enhancement, under the direction of senior staff.

Vulnerability Management and Remediation Support

• Conduct scheduled vulnerability scans across infrastructure components; maintain vulnerability logs and remediation status reports.

• Coordinate with system owners to validate and verify remediation of critical vulnerabilities within defined timeframes.

• Ensure patch compliance tracking and assist in root cause analysis for recurring vulnerabilities.

Identity and Access Control Verification

• Assist in the review and enforcement of user access rights, group memberships, and privileged account activities.

• Support onboarding and offboarding procedures by validating account lifecycle management processes across business units.

• Monitor policy adherence related to Multi-Factor Authentication (MFA), password hygiene, and session controls.

Governance and Compliance Monitoring

• Support internal policy implementation and technical compliance audits aligned with internal cybersecurity frameworks and external standards (e.g., ISO/IEC 27001, NIST, NACSA, Securities Commission Guidelines, Bank Negara RMIT).

• Contribute to risk assessments, evidence collection, and the maintenance of audit-ready documentation for regulatory compliance.

• Participate in cybersecurity awareness initiatives and technical training across the Group entities.

Minimum Qualifications

Education

• Diploma or Bachelor’s Degree in Cybersecurity, Computer Science, Information Technology, or a closely related field from a recognized institution.

Certifications (Preferred but not mandatory)

• CompTIA Security+, Microsoft SC-900, Cisco CyberOps Associate, or other relevant entry-level cybersecurity certifications.

Required Technical Competencies

• Foundational knowledge of cybersecurity principles, secure network architectures, and endpoint security practices.

Basic proficiency with:

o Security tools: EDR, SIEM, antivirus, vulnerability scanners

o Networking protocols: TCP/IP, DNS, VPN, DHCP, firewall rules

• Exposure to scripting or automation tools (PowerShell, Python, or Bash).

• Familiarity with AI-enabled security platforms, automated threat detection, and SOAR capabilities is an advantage.

Behavioural and Professional Competencies

• High attention to detail, process compliance, and investigative rigor.

• Ability to communicate clearly in both technical and non-technical contexts.

• Demonstrated initiative to learn emerging technologies and threat landscapes.

• Strong collaboration skills to work across business units in a distributed organizational structure.

• Commitment to confidentiality, integrity, and the ethical handling of sensitive data.

Unlock job insights

Salary match Number of applicants Skills match

Your application will include the following questions:

Which of the following statements best describes your right to work in Malaysia? What's your expected monthly basic salary? How many years' experience do you have as a Technical Support Analyst? Which of the following languages are you fluent in? How much notice are you required to give your current employer? How many years' experience do you have as a Cybersecurity Governance Officer? How many years' experience do you have as a technical specialist?

Researching careers? Find all the information and tips you need on career advice.