Junior CRM Analyst

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A consulting firm in Southeast Asia is seeking a CRM Analyst to manage their Salesforce instance and improve customer retention through data-driven strategies. You will focus on data hygiene, analytics, and automation to enhance product offerings and customer engagement. Join a creative and innovative team that values collaboration and offers a wealth of perks.

Benefits

Work-Life Balance

Tons of Perks & Benefits

Experience Creativity & Innovation

Qualifications

• 2+ years hands-on with Salesforce.
• Fluent in SQL or Excel for reporting.
• Passionate about data integrity.
• Clear communicator for analytics.

Responsibilities

• Architect and maintain Salesforce instance with dashboards and workflows.
• Own customer database integrity and analyses.
• Identify bottlenecks and design automations.
• Collaborate with Marketing on engagement campaigns.

Skills

Salesforce

SQL

Excel

Data hygiene

Communication

Problem-solving

Job description

LLK Tech Consultancy is based in Southeast Asia and employs a team of diverse minds, sparking growth in the consulting industry. We offer a people-centric work environment where collaboration, creativity, and innovation are the driving forces behind all that we do.

What would you be doing:

Data-Driven CRM Strategy: You’ll architect and maintain our Salesforce instance—crafting custom dashboards, workflows, and automated alerts that give real-time clarity on our pipeline.

Insight Generation: Own the integrity of our customer database. Transform messy records into reliable analyses that guide product improvements and customer-retention campaigns.

Efficiency Engineering: Identify bottlenecks in how we capture leads, manage opportunities, and nurture relationships. Design automations that free the team to focus on high-value work.

Retention & Loyalty Programs: Collaborate with Marketing to test engagement campaigns (email triggers, in-app nudges) that boost repeat usage and customer lifetime value.

Team Enablement & Documentation: Develop and deliver bite-sized training sessions, how-to guides, and best-practice playbooks so everyone—from Sales to Support—gets the most out of our CRM.

To be successful in this role, you will need to have:

2+ years hands-on with Salesforce (bonus if you’ve also tinkered in HubSpot or Zoho).

Fluent in SQL or Excel for ad-hoc slicing, dicing, and reporting.

Passionate about data hygiene—your mantra is “no duplicate records, no dirty data.”

A clear communicator who can translate complex analytics into simple next steps.

A natural problem-solver who delights in automating repetitive tasks and building scalable solutions.

Join the LLK Family: Your Path to Success!

Work-Life Balance

Tons of Perks & Benefits

Experience Creativity & Innovation

….and lots more!

So, whether you are just starting out in the workforce, or a seasoned professional looking for your next big adventure, we have got the perfect opportunity for you!

Salary match Number of applicants Skills match

Your application will include the following questions:

What's your expected monthly basic salary? How many years' experience do you have as a Customer Relationship Management Analyst? Which of the following languages are you fluent in? How much notice are you required to give your current employer? Which of the following Microsoft Office products are you experienced with?

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