Junior Client Relationship Management Executive

IPP Malaysia; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading client management firm in Selangor, Malaysia seeks a Junior Client Relationship Management Executive. The ideal candidate will manage customer engagement, coordinate logistics, and ensure compliance with all documentation. Responsibilities include order fulfilment and generation of important reports. Strong skills in client engagement and ERP systems are necessary for success in this fast-paced role.

Qualifications

• Proficient in managing customer accounts and fulfilling service agreements.
• Able to coordinate logistics and manage order processes.
• Experience in compliance and documentation management.

Responsibilities

• Serve as primary contact for customer accounts and ensure timely fulfillment of their needs.
• Manage order fulfilment processes and document compliance.
• Prepare regular reports and analyze customer purchase data.

Skills

Client Engagement

Order Processing

Invoicing Management

Customer Issue Resolution

Data Analysis

Tools

ERP Systems

Job description

As a Junior Client Relationship Management Executive, your role is essential in managing the end-to-end Customer engagement cycle and supporting the commercial and operational interface between the Company and its clients.

You are responsible for ensuring seamless coordination across internal departments to fulfil Customer requirements, uphold service excellence, and contribute to the successful execution and growth of key Customer accounts.

Roles and Responsibilities

·Client Engagement & Fulfilment

• Primary point of contact for designated Customer accounts; ensuring that all client requirements are accurately captured, communicated internally, and fulfilled in line with agreed service level agreements (SLAs).

·Order and Logistics Coordination

Responsible for managing the end-to-end order fulfilment process, including:

• Order Processing: Receiving, validating, and processing Customer purchase orders in a timely and accurate manner, ensuring alignment with Customer contracts, inventory availability, and production planning. Generating order confirmations and proactively addressing any discrepancies or clarifications with the Customer.
• Delivery Coordination: Maintaining and managing a weekly delivery calendar that aligns with Customer requirements, inventory availability, and production schedules. Coordinating closely with internal stakeholders including supply chain, planning and operations, and external partners such as freight forwarders and logistics providers to ensure delivery targets are met in full and on time (DIFOT).

·Export Documentation & Compliance

• Export Documentation: Preparing and ensuring timely issuance of all required shipping, export, and clearance documentation including commercial invoices, tax invoices, packing lists, insurance applications, and sea waybills, in accordance with Customer, customs, and regulatory requirements. All final load documents must be systematically saved and archived by purchase order in the shared server to ensure easy traceability, audit readiness, and alignment with internal controls.
• Compliance: Upholding traceability requirements as prescribed by BRCGS, FSC, and other audit standards, ensuring document trails are clear, complete, and aligned with the Company’s mock recall preparedness protocols. Preparation includes being audit-ready for full backward and forward traceability exercises and working closely with relevant departments to ensure trace files are complete and readily retrievable.

·Invoicing & Receivables Management

• Responsible for the accurate and timely generation of Customer invoices in line with agreed terms, and for ensuring all receivables are collected within the stipulated credit period.
• Completion of e-Invoicing in line with e-invoicing regulations, including the accurate issuance, validation, and system-based transmission of invoices through the designated platform, in coordination with internal Finance and IT stakeholders.
• Managing Customer accounts by closely monitoring the Aging Report and the approved Customer Credit Rating Report and working proactively with Customers to ensure payments are received promptly and credit limits are not exceeded.

·Customer Issue Resolution

• Managing the end-to-end communication of Customer complaints by coordinating closely with internal stakeholders to ensure all relevant parties are aligned on the issue.
• This includes ensuring the Customer is kept updated on the complaint status, with timely delivery of preliminary feedback and Supplier Corrective Action Reports (SCARs) within agreed Service Level Agreements (SLAs).
• Also ensuring that all required inputs are consolidated, submitted, and communicated to the Customer clearly and within expected timelines.

·Promotional & NPD Launch Support

• Supporting the Marketing Manager in engaging with Customers to understand their promotional calendars and product launch plans.
• Supporting the Marketing Manager with managing and maintaining the promotional and new development (NPD) calendar to ensure coordination across internal teams in fulfilling Customer requirements.
• Drafting and distributing the New Development Emails to relevant internal stakeholders, providing clear briefs on promotion scope, Customer requirements, and award-to-supply timelines to ensure full alignment across departments.
• Managing the Customer’s promotion schedule, tracking all key milestones and deliverables, and proactively engaging with internal stakeholders to ensure timelines are met.
• Responsible for declaring the final production variance to the Customer after ensuring that production quantities are reconciled against purchase orders. All excess or shortfall must be clearly accounted for, so all purchase orders are closed with no outstanding inventory exposure.

·ERP System Management

• Ensuring that all relevant business partner, order, invoicing, and logistics information is accurately maintained and updated within the ERP system in a timely manner.
• Responsible for maintaining and updating the price book for active items, and new promotional and/or core items for the Company.
• Maintaining and registering new business partners in coordination with internal Finance and IT stakeholders.

·Compliance & Continuous Improvement

• Comply with all company policies, procedures and regulations and take all necessary precautions to ensure product safety and quality is never compromised in the course of carrying out all your duties and tasks;
• Collaborating closely with cross-functional departments to ensure alignment across the value chain.
• Analysing processes and implementing measures which will affect continuous improvements to efficiencies and product quality, in accordance with the Company’s Quality & Food Safety Policy as well as our Manufacturing Philosophy; and
• Carrying out all other related tasks as may be required or assigned by your Manager.

·Reporting & Business Insights

• Responsible for the preparation of daily, weekly, and monthly reports required by both internal teams and customers, including order status updates, delivery performance (DIFOT), sales trends, and inventory positions.
• Conducting data analysis on customer purchase patterns, product movement, and forecast accuracy; Identifying demand trends, slow-moving stock, or recurring supply issues; and generating actionable insights to improve planning, reduce inefficiencies, and support commercial negotiations.
• Monitoring account performance, preparing summary dashboards, conducting research, and contributing to internal reviews, customer QBRs (Quarterly Business Reviews), and continuous improvement initiatives that enhance the overall client experience and strengthen partnership outcomes.