JSP Export Operations Executive

ManpowerGroup Malaysia; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in logistics is seeking a JSP Export Operations Executive to manage order processing, shipment booking, and claims handling. The role involves optimizing container utilization and ensuring timely billing. Candidates should possess experience in export operations and strong organizational skills.

Qualifications

• Experience in export operations and logistics management.
• Ability to optimize shipping and container capacity.

Responsibilities

• Identify and manage different order types and ensure timely processing.
• Place and secure shipment bookings while reviewing freight rates and invoices.
• Handle customer complaints and coordinate resolutions efficiently.

Skills

Order Processing

Container Planning

Shipment Booking

Claims Handling

Billing Management

Stocks Monitoring

System Health Checks

Job description

JSP Export Operations Executive

1. Order Processing
   • Identify order types: Demand mode, Make to order, and IVC flow orders management.
   • Run and download VL10B and LSO reports.
   • Release PO from APO.
   • Ensure on-time issuance of OBD for load planning and handle special cases like IVC models with auto PGI.
   • Arrange transport trials for new SKUs or when loading methods change.
   • Coordinate external pre-shipment inspections.
   • Create visibility by preparing and publishing weekly shipment status updates to the importing market.
   • Prepare PFI for LC shipments, especially for the SAR market.
   • Provide PFI for third-party shipments for pre-clearance.
   • Use IVC flow to identify Nestrade PO numbers and DC/STPO numbers for US shipments (Nestrack submission).
   • Perform container utilization checks before creating PO/SO.
   • Optimize container capacity utilization per load.
2. Shipment Booking and Container Planning
   • Place and secure shipment bookings in advance based on forecasts.
   • Understand and comply with GLP contract T&C (container free days, contract allocation, lifting performance).
   • Review freight rates based on the allocation file for exporting markets.
   • Timely review and revise unplanned bookings to avoid penalties from liners.
   • Verify liner invoices promptly (D&D, freight, miscellaneous charges).
   • Provide land transporter shipment forecasts and container planning.
   • Follow up on container delivery and laden status (land shipments).
   • Monitor past due PGI statuses.
   • Perform order assignment in Cargoo.
3. Claims and Complaints Handling
   • Regularly review customer complaints and update statuses.
   • Coordinate investigations with stakeholders until resolution.
   • Issue CN or DN upon approval.
4. Billing
   • Ensure timely billing of shipments.
   • Perform final billing for air shipments.
   • Issue and provide CIPL (commercial invoice and packing list) as necessary.
5. Stocks Monitoring
   • Comply with Shipment Remaining Shelf Life (RSL) policies upon dispatch, according to Product Brief (PB).
   • Optimize export inventories.
   • Regularly review and housekeep bad goods.
6. System Health Check and Monthly Report Preparation
   • Regularly review the Scheduling Step (Export view) to align with transport lane lead times in APO.
   • Prepare reports and slides for all Operation Reviews.
   • Prepare land trucking reports.