JSP Export Operations Executive

ManpowerGroup Malaysia; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading company is seeking a JSP Export Operations Executive in Kuala Lumpur. The role involves managing order processing, shipment bookings, claims handling, and preparing operational reports to ensure efficiency in logistics operations. Ideal candidates should have experience in export operations and a strong understanding of shipping logistics.

Qualifications

• Experience in export operations and shipping logistics.
• Ability to handle customer complaints and claims effectively.
• Capable of preparing operational reports and forecasts.

Responsibilities

• Manage order processing and optimize shipping logistics.
• Handle claims and ensure customer satisfaction.
• Monitor stock inventory and prepare operational reports.

Skills

Order Processing

Claims Handling

Shipment Booking

Inventory Optimization

Report Preparation

Job description

JSP Export Operations Executive

1. Order Processing
   • Identify order type: Demand mode, Make to order, and IVC flow orders management.
   • Run and download VL10B and LSO.
   • Release PO from APO.
   • On-time issue of OBD for load planning and special handling such as IVC model with auto PGI.
   • Arrange transport trial for new SKU or when change of loading method is required.
   • Arrange external party pre-shipment inspection.
   • Create visibility by preparing and publishing shipment status weekly to the importing market.
   • Prepare PFI for LC shipments, especially for SAR market.
   • Provide PFI for 3rd party shipments for pre-clearance.
   • Use IVC flow to identify Nestrade PO number and also DC/STPO numbers for US shipment (Nestrack submission).
   • Perform container utilization before creating PO/SO.
   • Optimize container capacity utilization per load.
2. Perform Shipment Booking and Container Planning
   • Place and secure shipment booking in advance according to forecast.
   • Understand and comply with GLP contract T&C (container free days, contract allocation, lifting performance).
   • Check and review freight rates based on the allocation file for exporting markets.
   • Review and revise unplanned bookings to eliminate penalties imposed by liner.
   • Verify liner invoices (D&D, freight, miscellaneous charges) on time.
   • Provide land transporter shipment forecast and container planning.
   • Follow up on container delivery and laden status (Land shipment).
   • Monitor past due PGI status.
   • Perform order assignment in Cargoo.
3. Claims/Complaints Handling
   • Regularly review customer complaints and update status.
   • Coordinate and liaise with stakeholders on complaint investigations until settlement.
   • Issue CN or DN upon approval.
4. Billing
   • Ensure on-time billing of shipments.
   • Perform final billing for air shipments.
   • Issue and provide CIPL (commercial invoice and packing list) when necessary.
5. Stocks Monitoring
   • Comply with Shipment Remaining Shelf Life (RSL) upon dispatch according to Product Brief (PB).
   • Optimize export inventories.
   • Review and conduct housekeeping of bad goods regularly.
6. System Health Check and Monthly Report Preparation
   • Regularly review Scheduling Step (Export view) to align with transport lane lead time in APO.
   • Prepare reports/slides for all Operation Reviews.
   • Prepare land trucking report.