Japanese Client Services Analyst

Pasona Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in banking and financial services is seeking a Japanese Client Services Analyst. The successful candidate will process applications, manage client inquiries, and ensure compliance with regulations. Candidates should have a degree in Finance, Accounting, or Business Administration and strong analytical skills, with proficiency in both English and Japanese.

Qualifications

• 2-3 years experience in client services or banking preferred.
• Fresh graduates encouraged, training provided.
• Typing skills in English and Japanese required.

Responsibilities

• Process new business plan applications and create accounts.
• Ensure compliance with Anti-Money Laundering guidelines.
• Liaise with clients on application progress and inquiries.

Skills

Analytical skills

Attention to detail

Customer Due Diligence

Anti-Money Laundering

Data literacy

Written English

Spoken English

Written Japanese

Spoken Japanese

Education

Degree/Diploma in Accounting

Degree/Diploma in Finance

Degree/Diploma in Business Admin

Tools

Excel

Word

Job description

Japanese Client Services Analyst4000~6000 (RM)

Job ID

Job ID 23544

Position Title

Position Title Japanese Client Services Analyst

Industry Banking and Financial Service

Job Description

Job Description ・Follow procedures to process new business plan application, enter detail and accurate information, and create account accordingly in the company Software Tools.

・To perform and ensure the risks are accessed in accordance with the company guidelines and Anti-Money Laundering (AML) requirements, and determine whether to accept, modify or decline the application.

・Evaluate all products by assessing the risks according to company guidelines and regulations.

・To investigate all information and ensure timely escalation of alerts to the appropriate parties for further review.

・Liaise with Regulatory Compliance Officer for advice and other business units for information where required.

・Advise clients on the progress of their applications/requests.

・Follow up the request on rider added from existing clients.

・To perform any incoming changes request.

・Apply or adapt knowledge (obtained from training) to the task at hand.

・Assist general inquiries from client or broker via phone or written in a professional and courteous manner.

・Perform other responsibilities and duties periodically assigned by supervisor/manager.

Salary 4000~6000 (RM)

Location

Requirements

Requirements ✓Candidate possess at least a Degree/Diploma in Accounting, Finance, Business Admin, or a related field qualification preferred.

✓Experience candidate must have at least 2-3 years relevant hands-on experience in client services, insurance industry, banking, and financial institution.

✓With experience specialize in Anti-Money Laundering, Customer Due Diligence and Know Your Customer (AML/CDD/KYC) will be added advantage.

✓Fresh graduates are encouraged to apply, training will be provided.

✓Computer literate, especially in Excel / Word.

✓Excellent command of written and spoken in English and Japanese.

✓Essential typing skill in English and Japanese.

✓Sense of responsibility and patience.

✓Demonstrate strong analytical skills, data literacy, and attention to detail.

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