Japan Membership Rewards Analyst (Non voice)

American Express; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading financial services company in Kuala Lumpur seeks passionate English and Japanese speakers for a role in customer fulfillment. Responsibilities include managing membership rewards and enhancing customer experiences. Candidates should have strong customer service skills and fluency in both English and Japanese (JLPT 2 or above). This role offers competitive salaries and comprehensive benefits in a hybrid working model.

Benefits

Competitive base salaries

Bonus incentives

Comprehensive medical benefits

Career development opportunities

Generous paid parental leave

Qualifications

• Fluent in English and Japanese with JLPT 2 or above.
• Customer-centric attitude with call center experience valued.
• Flexible to work shifts and on weekends/public holidays.

Responsibilities

• Manage membership rewards redemption requests.
• Handle inquiries related to membership rewards.
• Collaborate with different teams for accurate redemption.

Skills

Fluency in English

Fluency in Japanese (JLPT 2 or above)

Customer service skills

Good PC skills

Pro-active team player

Education

Degree holder preferred

Minimum 1-year relevant experience

Job description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

We are seeking for passionate, energetic and confident English and Japanese speakers who are responsible for bringing our brand to life, creating lasting relationship and enhancing the experience of our customers for a living. Launch your career by joining the Japan Membership Rewards Team within the Customer Fulfillment Network (CFN) KL. CFN is a part of Global Services Group (GSG) and responsible for providing world-class service experience for card members. It encompasses servicing through calls and backend processing supporting card member disputes, maintenance, commercial servicing and merchant servicing.

Key Responsibilities:

• Manage MR (membership rewards) redemption request for cardholder
• Handle MR related inquiry from cardholder / MR Partner within SLA
• Follow up with MR Partner to ensure accurate redemption and partner with other teams such as Front Office Servicing Team and Voucher Printing Team whenever necessary

Requirement

• Fluency in speaking, reading and writing English and Japanese with JLPT 2 or above
• Degree holder preferred or minimum 1-year of relevant working experience
• A customer centric, can-do attitude for customers, with Call Center experience an added value
• Able to deliver result in accordance with policy and procedure
• Good PC skills
• Pro-active team player
• Flexible to work shifts hours as well as weekend & Malaysia public holiday when necessary

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid or onsite arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.