ITR Business Development & Operations Support

DHL Global Forwarding; George Town; On-site; MYR 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic business development professional to join their International Road Freight team. This role focuses on acquiring new customers and managing the sales pipeline in Malaysia and Singapore, ensuring profitable revenue growth through strategic customer relationships. The ideal candidate will possess a strong background in logistics, with excellent communication skills and the ability to thrive under pressure. If you are passionate about delivering high-quality service and driving business success, this opportunity is perfect for you.

Qualifications

• Bachelor’s Degree in Logistics or equivalent with in-depth forwarding knowledge.
• 3+ years of experience in road freight, logistics, or freight forwarding.

Responsibilities

• Acquire new customer business and manage the ITR sales pipeline.
• Develop and maintain key customer relationships in Malaysia & Singapore.
• Lead customer presentations and proposals to ensure service expectations.

Skills

Business Development

Customer Relationship Management

Sales Pipeline Management

Logistics Knowledge

Communication Skills

Strategic Thinking

Analytical Skills

Education

Bachelor's Degree in Logistics

Tools

Microsoft Office Suite

Job description

We are looking for talents who specialize in Forwarding/logistic commercial knowledge to join our International Road Freight (ITR) team.

This role will act as business development to develop potential new customer business in Road Freight and build the ITR sales pipeline in Malaysia & Singapore.

Additionally, manage the development of profitable revenue growth by maintaining and developing existing customers and ensuring a shared understanding of service expectations and solutions with both customers and the ITR Country and Regional Office.

The role requires executing the following tasks and initiatives:

1. Acquire new customer business with solutions targeting the highest profit potential.
2. Build, maintain, manage, and be responsible for the ITR-related sales pipeline in Malaysia & Singapore.
3. Develop key customer relationships at the country level.
4. Undertake leadership roles in top sales initiatives to increase ITR share of wallet.
5. Maintain and maximize growth potential of existing customers.
6. Create leads and follow sales opportunities within customers.
7. Visit customers directly, spending at least half of the time in front of the customer.
8. Respond to and manage all ITR-related customer RFIs, RFQs, and tenders within the company.
9. Build executive relationships within assigned accounts, responding to customer needs, inquiries, and complaints.
10. Lead customer presentations and proposals, ensuring shared understanding of service expectations and solutions.
11. Create a competitive advantage for customers by offering value-based pricing across all services.
12. Develop profitable revenue growth through existing customer relationships.
13. Implement account strategies and collaborate with customers and operations to deliver high-quality service.
14. Provide specific advice and information to country Key Account Managers to support business reviews and planning.
15. Maintain good communication and working relationships with all units.
16. Coordinate with stakeholders and different business units to deliver quality service.

To succeed in this role, we expect:

1. A Bachelor’s Degree in Logistics or equivalent, with in-depth forwarding knowledge; operational experience in road freight is preferred.
2. At least 3 years of experience in the road freight, logistics, or freight forwarding industry, especially in Malaysia & Singapore.
3. Excellent written and verbal communication skills in English and Malay; proficiency in Chinese is a plus.
4. Familiarity with software, especially Microsoft Office Suite (Excel & Outlook).
5. Attention to detail, independence, and ability to work under pressure and in a team.
6. Strong time management, initiative, high achievement motivation, and analytical skills.
7. Strategic thinking and an entrepreneurial, flexible attitude.

We apologize if you are not selected; only the most suitable candidates will be contacted for pre-screening.

Thank you for choosing DHL Global Forwarding as your Employer of Choice.