ITR Business Development & Operations Support

DHL; Bayan Lepas; On-site; MYR 60,000 - 85,000; Full time

Job summary

DHL is seeking a talented business development professional specializing in forwarding and logistics to strengthen their ITR team. The role involves acquiring new customers, managing relationships, ensuring profitable growth, and leading sales initiatives within the Road Freight sector. Ideal candidates will hold a relevant degree, possess significant industry experience, and demonstrate strong communication and strategic skills.

Qualifications

• Minimum of 3 years working experience in road freight or logistics.
• Proficiency in English and Malay; Chinese is an advantage.
• Operational experience in road freight preferred.

Responsibilities

• Acquiring new customer business targeting high profit potential.
• Building and managing the ITR sales pipeline in Malaysia & Singapore.
• Developing key customer relationships and leading sales initiatives.

Skills

Forwarding/logistic commercial knowledge

Excellent communication skills

Attention to detail

Time management

Strategic thinking

Education

Bachelor Degree in Logistics

Tools

Microsoft Office Suite

Job description

We are looking for talents who specialize in Forwarding/logistic commercial knowledge to join our International Road Freight (ITR) team.

This role will act as a business development professional to develop potential new customer business in Road Freight and build the ITR sales pipeline in Malaysia & Singapore.

Additionally, the role involves managing profitable revenue growth by maintaining and developing existing customers and ensuring a shared understanding of service expectations and solutions with both customers and the ITR Country and Regional Offices.

The key tasks and initiatives include:

• Acquiring new customer business with solutions targeting high profit potential
• Building, maintaining, and managing the ITR sales pipeline in Malaysia & Singapore
• Developing key customer relationships at the country level
• Leading top-level sales initiatives to increase share of wallet for ITR customers
• Maximizing growth potential of existing customers
• Creating leads and following sales opportunities within customers
• Visiting customers directly, spending at least half of the time in front of customers
• Responding to all ITR-related Customer RFIs, RFQs, and Tenders within the company
• Building executive relationships within assigned accounts, responding to customer needs, inquiries, and complaints
• Leading customer presentations and proposals, ensuring mutual understanding of service expectations and solutions
• Creating a competitive advantage and pricing for value on behalf of DHL across all business units
• Managing profitable revenue growth through existing customer development
• Implementing account strategies and working closely with customers and operations teams to deliver high-quality service
• Providing specific advice/information to country Key Account Managers for business review, planning, and decision-making
• Maintaining good communication and relationships with all units
• Coordinating with stakeholders and different business units to deliver quality service

To succeed in this role, the following are expected:

• Possess a Bachelor Degree in Logistics or equivalent academic background/experience with in-depth forwarding knowledge (prefer operational experience in road freight)
• Minimum of 3 years working experience in road freight, logistics, or freight forwarding industry, especially in Malaysia & Singapore
• Excellent written and verbal communication skills in English and Malay; proficiency in Chinese is an advantage
• Proficiency in software skills, especially Microsoft Office Suite (Excel & Outlook)
• Attention to detail, independence, and ability to work under pressure and in a team
• Good time management, strong initiative, high achievement motivation, analytical, and project management skills
• Strategic thinking and entrepreneurial, flexible attitude

We apologize if you are not selected; only the best-fit candidates will be contacted for pre-screening.

Thank you for considering DHL Global Forwarding as your employer of choice.