ITOT Operations Engineer

Austria Technologie & Systemtechnik AG; Kulim; On-site; MYR 35,000 - 45,000; Full time

Job summary

A global technology company is seeking an ITOT Operations Engineer to enhance its IT team in Kulim, Malaysia. This role involves responding to IT requests, installing systems, diagnosing network issues, and ensuring technical support. Ideal candidates possess a degree in a related field and have strong troubleshooting skills. Fresh graduates and those with minimal experience are encouraged to apply. The position requires flexibility to work in rotating shifts.

Qualifications

• Bachelor's degree in computer science or related field is beneficial.
• Knowledge of AD, DNS, DHCP, and networking principles.
• Must be able to work on rotating shifts.

Responsibilities

• Respond to IT requests from employees.
• Install and configure hardware and software.
• Diagnose and resolve network issues.

Skills

Troubleshooting Microsoft Operating systems

Understanding of LAN/WLAN and endpoint cabling

Good communication skills

Ability to work in a team

Basic knowledge of C#, Typescript, Node.JS

Education

Bachelor's degree in Computer Science or related field

Fresh graduate/ ~1 year working experience

Job description

AT&S is a leading global manufacturer of high-end IC substrates and printed circuit boards. AT&S industrializes leading-edge technologies for its core business segments Mobile Devices & Substrates, Automotive & Aerospace, Industrial and Medical and high-performance computing for AI applications. We are looking for talent eager to shape the future of our interconnected world. With plants in Austria, China, India, Malaysia and sales offices around the globe, we offer excellent career opportunities for creators, innovators and enablers with the drive to make a difference.

To enhance our successful IT Team in AT&S Malaysia in Kulim Hi-Tech Park, Kedah, we are looking for a passionate

ITOT Operations Engineer

Job Responsibility

• Respond to general IT requests from employees and act as a first point of contact for end users (Service Now tickets, phone, e-mails requests).
• Install related hardware. Set up and configure software applications and networking systems.
• Diagnose and resolve network and software issues promptly and provide technical support to end-users.
• Train end users on newly installed hardware and software systems as well as create and maintain documentation for system configurations.
• Prioritize Service Requests and Incidents and resolve/escalate them as per the procedure.
• Support projects related to Infrastructure and Application for IT organization.
• Administrate user identity and access to IT systems and applications.
• Perform remote or onsite troubleshooting of incidents through diagnostic techniques.
• Direct unresolved issues or service requests to Service Desk Level 2 as per define escalation procedure.
• Provide timely and accurate feedback to the On Duty Manager on foreseeable technical challenges, unachievable timelines, and other day-to-day issues and tasks.
• Close follow up with end users upon incident or tasks resolution to ensure closure.
• Work in designated shift rotation to ensure 24/7 coverage.

Job Profile

• Bachelor's degree in computer science, Software Engineering, Automation, Electrical & Electronics Engineering, or a related field is beneficial.
• Fresh graduate/ ~ 1 year working experience.
• Excellent Know-how/understanding & troubleshooting of Microsoft Operating systems and office suite applications.
• Knowledge of AD, DNS, DHCP, Microsoft Outlook, and system applications, LAN/WLAN as well as skills on LAN network infrastructure related to endpoint cabling.
• Good knowledge of computer hardware, software, and networking principles and components.
• Knowledge on IoT/Digitalization and Factory Automation concepts.
• Basic knowledge in C#, Typescript, Node.JS and Database concepts are an advantage.
• Good spoken and written languages skills (EN, assignment country language is a benefit).
• Good analytical skills and the ability to define the precise nature of customer problems.
• Resourceful, independent and result oriented.
• A good team player, keen to learn and proactive.
• Solid communication, problem-solving, and interpersonal skills.
• must be able to work on rotating shift (days & nights)

Ready for a new challenge to advance your career? It´s just a click to apply online. We look forward to your application and your detailed resume. Your AT&S Team!

AT&S is an equal opportunity employer. We embrace diversity and are dedicated to empowering people to reach their potential by fostering their unique talents and strengths. Our compensation packages are competitive and take individual qualifications and experience into consideration.