IT TECHNICIAN

Servay; West Coast Division; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Malaysia is seeking an IT Technician to provide first-level support for hardware, software, and network issues. The role involves diagnosing technical issues, maintaining computer systems, and ensuring security protocols are followed. Candidates should possess a degree in IT and have strong problem-solving skills. A supportive work environment focused on professional development is offered.

Benefits

Professional development and training opportunities

Supportive and collaborative work environment

Qualifications

• Minimum of 1 year in technical support or IT helpdesk role.
• Strong knowledge of computer hardware, software, and network systems.
• Proficiency in Windows and Mac operating systems.

Responsibilities

• Provide first-level support for hardware, software, and network issues.
• Diagnose and resolve technical issues promptly and efficiently.
• Ensure security of systems and data through regular updates and backups.

Skills

Problem solving

Troubleshooting

Communication

Interpersonal abilities

Education

Bachelor's degree/diploma in Information Technology

Tools

Active Directory

Office 365

Job description

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• Provide first-level support to end-users for hardware, software, and network issues.
• Diagnose and resolve technical issues promptly and efficiently.
• Configure, install, and maintain computer systems and peripherals.
• Manage user accounts, permissions, and access rights.
• Monitor system performance and troubleshoot issues as they arise.
• Collaborate with other IT team members to implement and support new technologies.
• Ensure the security of systems and data through regular updates and backups.
• Document issues and resolutions in the helpdesk system.

Qualifications:

• Bachelor's degree/diploma in Information Technology, Computer Science, or a related field.
• Minimum of 1 year of experience in a technical support or IT helpdesk role.
• Strong knowledge of computer hardware, software, and network systems.
• Proficiency in Windows and Mac operating systems.
• Experience with Active Directory, Office 365, and other common IT tools.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Windows Server Fundamentals) are a plus.
• Competitive salary and performance-based bonuses.
• Professional development and training opportunities.
• Supportive and collaborative work environment.

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Your application will include the following questions:

What's your expected monthly basic salary? How many years' experience do you have as an Information Technology Technician? Which of the following types of qualifications do you have? Do you have technical support experience? Do you have professional experience troubleshooting and repairing hardware issues on PC and laptop? Are you willing to undergo a pre-employment background check? Are you available to work public holidays?

Retail & Consumer Products 1,001-5,000 employees

Our mission at Servay Parkwell is to providebetter qualities with lower pricing which is why we offer wide range of good quality products & food to make them affordable & pleased for everyone.

Servay Hypermarket & Parkwell Departmental Stores started established in Miri, Sarawak at 1990 as partner & provides different kinds of peoducts & services. After that, Servay Hypermarket & Parkwell Departmental Stores expanded the retail business within Sabah & now become one of leading local stores in East Malaysia.

Our mission at Servay Parkwell is to providebetter qualities with lower pricing which is why we offer wide range of good quality products & food to make them affordable & pleased for everyone.

Servay Hypermarket & Parkwell Departmental Stores started established in Miri, Sarawak at 1990 as partner & provides different kinds of peoducts & services. After that, Servay Hypermarket & Parkwell Departmental Stores expanded the retail business within Sabah & now become one of leading local stores in East Malaysia.

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