IT Technician

RoviSys; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A growing tech organization in Puchong is seeking an IT Technician/Specialist to support end users, maintain system operations, and manage network security. The ideal candidate will have a diploma or degree in Computer Information Systems, relevant certifications, and strong problem-solving abilities. This role requires effective communication with users of varying technical skill levels and the ability to work both independently and as part of a team.

Qualifications

• Minimum 3 years of related industrial experience or relevant degree.
• Strong communication skills for diverse technical users.
• Ability to lift equipment up to 35kg.

Responsibilities

• Provide support to end users on various IT issues.
• Maintain and monitor the system and network operations.
• Respond to alerts from systems and document issues.

Skills

Technical support

Network monitoring

Communication skills

Problem-solving

Microsoft Office proficiency

Education

Diploma or Bachelor’s in Computer Information Systems

A+, Network+, MCTS, and CCENT certifications

Tools

Microsoft Windows

Networking equipment

Job description

We are looking for a capable, self-driven and independent IT professional to join our growing organization. The IT Technician/Specialist will join our IT team in building and maintaining the information infrastructure at RoviSys.

Description of Work:

• Provide and support end users on a variety of issues.
• Maintain and monitor system and network operations, including network and data security, software licensing, applications, databases, servers, computer systems, backups, switches, printers, and voice and data networks.
• Computer systems and software purchasing, setup, maintenance and audits.
• Maintain asset and inventory management.
• Respond to alerts from systems, monitors; perform first-line problem resolution and technical support.
• Respond to support requests, document issues and resolutions, and update self-support site.
• Maintain appropriate system logs and update documentations.
• Assist with installations and upgrades of corporate date center equipment (servers, communication equipment and reliability systems).
• Conduct business specific research and provide comprehensive reports when needed.
• Perform task associated with the operations, support, troubleshooting and upgrading of voice, data and video conferencing systems.
• Become familiar with voice and video systems utilized by the company.
• Learn how technology supports various business processes and disciplines.
• Other ad-hoc duties assigned, to include special projects what may require travel.

Qualifications:

• Diploma from an accredited Polytechnic or bachelor’s degree from accredited University with a major in Computer Information Systems (CIS), Management and Information Systems (M&IS), or other related majors, or at least 3+ years related industrial experience.
• A+, Network+, MCTS and CCENT or equivalent certifications strongly preferred.
• MCSA/MCSE/MCITP and CCNA/CCNE certifications a plus but not required.
• Able to lift PCs and other IT equipment up to 35kg.
• Able to sit, stand, kneel for an extended period of time.
• Strong communication skills with the ability to effectively communicate with end users in a manner consistent with different technical skill levels.
• Willing to work flexible hours whenever the situation deems necessary.
• Proficient in Microsoft Office applications.

Additional Qualifications:

• Positive 'can-do' attitude with the ability to work under pressure to meet deadlines.
• Strong attention to details.
• Ability to solve problem independently and recommends proactive technical solutions.
• Able to work in a team environment but also highly motivated to work independently and productively.
• Knowledge of basic computer engineering concepts and/or voice and data networking concepts is required with a focus on Microsoft Windows networking and operating systems.
• Willing to undertake assignments involving unfamiliar subjects with the aptitude to learn quickly.
• Strong verbal and written communication skills using both technical and non-technical terminology.
• Ability to time management time to prioritize, plan, work, multi-task and meet schedules.