IT Technician

SNS Network; Petaling Jaya; On-site; MYR 30,000 - 45,000; Full time

Job summary

A technology services company in Petaling Jaya seeks a Technical Support Specialist to provide client support and resolve various technical issues. The ideal candidate will have a diploma or higher in a related field, speak multiple languages, and possess strong troubleshooting skills. Opportunities for training and overseas trips are included, alongside a competitive benefits package.

Benefits

Employee Shares Option Scheme (ESOS)

KPI rewards

Annual Bonus

Medical Claim

Annual Leave/ Medical Leave/ Wedding Leave

Product Training

Oversea Trip

Qualifications

• At least 1 year of working experience in a related field.
• Able to speak English, Bahasa Malaysia, and Mandarin.
• Experience with Samsung products is a plus.

Responsibilities

• Provide client support and resolve technical issues.
• Diagnose and troubleshoot hardware and software issues.
• Perform onsite service at clients' locations as required.

Skills

Troubleshooting hardware

Customer-oriented skills

Technical skills

Analytical skills

Consultative skills

Education

Diploma or higher in Computer/Telecommunication or related

Job description

Job Responsibility

• Provide client support and technical issue resolution on products and services.
• Diagnosing, troubleshooting hardware and software issues and repairing devices.
• Identify and correct or advise, on operational issues in client computer systems.
• Perform onsite service at clients' locations as and when required.
• To undertake any-hoc assignments as and when required.
  
  

Job Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer/Telecommunication), Computer Science/Information Technology, Science & Technology or equivalent.
• Knowledge in troubleshooting hardware and software.
• At least 1 year(s) of working experience in the related field is required for this position.
• Able to speak in English, Bahasa Malaysia and Mandarin
• Fresh graduate are welcome to apply
• A self-starter, responsible, analytical with good-attitude.
• Possess good communication and technical skills with consultative skills as well as customer-oriented skills.
• Initiative, fast learner and confident.
• Experience and knowledge in Samsung products will be an added advantage.
• Applicants must be willing to work on rotational shift, weekend and Public Holiday.
• Applicants must be willing to work in 1 Utama Shopping Centre, Petaling Jaya, Selangor.
  
  

Job Benefits

• Employee Shares Option Scheme (ESOS)
• KPI rewards
• Annual Bonus
• EPF, SOCSO, EIS
• Medical Claim
• Overtime Claim
• Annual Leave/ Medical Leave/ Wedding Leave, etc
• Staff Purchase Scheme
• Product Training: Apple/ Intel/ Microsoft/ APC, etc
• Oversea Trip: Asia, America, Australia, Europe
• Salary Review- Twice per year