IT Technical Support Specialist (BAU) - IT Department

Popular Book Co. (Malaysia) Sdn. Bhd.; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

A retail company in Malaysia is seeking an IT Support Specialist to ensure the smooth operations of various systems and provide helpdesk support. The ideal candidate will have a diploma or higher in IT or related fields and possess fundamental knowledge in IT infrastructure. Responsibilities include managing data synchronization and providing technical support for retail events.

Qualifications

• Candidate must possess at least a Diploma in Computer Science or IT.
• Positive attitude and willingness to learn.
• Fundamental knowledge in IT infrastructure.

Responsibilities

• Ensure smooth operations of the assigned systems.
• Manage data synchronization between HQ and outlets' systems.
• Provide helpdesk support to users.
• Maintain and log all support cases.
• Provide IT support for retail events.

Skills

Helpdesk support

IT infrastructure knowledge

Data synchronization

Problem-solving

Education

Diploma or higher in IT or related fields

Job description

Responsibilities

• Ensure day-to-day smooth operations of the systems assigned. (eg. NAV, PDA, Network, Server)


• Ensure completeness of data synchronization between systems. (eg. HQ and outlets’ POS and store)


• Provide helpdesk supports to users (eg. POS, PC/NB, Printer, Network, IT related systems, Server)


• Maintain and log all support cases. Follow up with users, provide feedback and see problems through to resolution.


• Provide IT related support to retail events (eg. expo/atrium fair, Bookfest, Annual Order)

Qualifications

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.


• Positive attitude and eager to learn.


• Fundamental knowledge in IT infrastructure