IT Technical Support Specialist (BAU) - IT Department

Popular Book Co. (Malaysia) Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in the publishing industry is looking for an IT Support staff to ensure smooth operations of their systems and provide technical assistance for retail events. This role involves hands-on support with POS systems and data synchronization. Ideal candidates should have a background in IT or Engineering and a positive attitude towards learning.

Qualifications

• Candidate must possess at least a Diploma or Bachelor's Degree in IT or Engineering.
• Positive attitude and eagerness to learn.
• Fundamental knowledge in IT infrastructure.

Responsibilities

• Ensure smooth operations of systems assigned (NAV, PDA, Network, Server).
• Provide helpdesk support for IT-related issues.
• Maintain and log support cases, ensuring follow-ups and resolutions.

Skills

Positive attitude

Eager to learn

Fundamental knowledge in IT infrastructure

Education

Diploma in Computer Science/Information Technology

Bachelor's Degree in Computer Science/Information Technology

Post Graduate Diploma in Computer Science/Information Technology

Job description

Job Description

• Ensure day-to-day smooth operations of the systems assigned. (eg. NAV, PDA, Network, Server)
• Ensure completeness of data synchronization between systems. (eg. HQ and outlets’ POS and store)
• Provide helpdesk supports to users (eg. POS, PC/NB, Printer, Network, IT related systems, Server)
• Maintain and log all support cases. Follow up with users, provide feedback and see problems through to resolution.
• Provide IT related support to retail events (eg. expo/atrium fair, Bookfest, Annual Order)
  
  

Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• Positive attitude and eager to learn.
• Fundamental knowledge in IT infrastructure