IT Technical Support Specialist (BAU) - IT Department

Ensure day-to-day smooth operations of the systems assigned (e.g., NAV, PDA, Network, Server).

Ensure completeness of data synchronization between systems (e.g., HQ and outlets’ POS and store).

Provide helpdesk support to users (e.g., POS, PC/NB, Printer, Network, IT related systems, Server).

Maintain and log all support cases. Follow up with users, provide feedback and see problems through to resolution.

Provide IT related support to retail events (e.g., expo/atrium fair, Bookfest, Annual Order).

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.

Positive attitude and eager to learn.

Fundamental knowledge in IT infrastructure.