IT Technical Support Specialist

Rising Net Malaysia; Batu Kawan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology support company in Batu Kawan is seeking a technical support specialist to provide assistance and resolve technical issues. The ideal candidate will have a degree in IT or relevant experience, strong problem-solving skills, and a customer-focused attitude. Benefits include a central location, a casual dress code, and personal development opportunities.

Benefits

Central location

Casual dress code

Free snacks / Happy hours

Personal leave

Personal development opportunities

Qualifications

• Bachelor's degree in IT or significant experience in networking.
• Strong technical knowledge in IT, computer systems, and networking.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide technical assistance and support to clients.
• Troubleshoot and diagnose technical problems.
• Process warranty claims and manage inquiries.

Skills

Problem-solving

Technical knowledge in IT

Communication skills

Customer-focused attitude

Education

Bachelor's degree in IT or related field

Significant experience in networking

Job description

Job Responsibilities

• Provide technical assistance and support to our clients, addressing their inquiries and resolving technical issues.
• Troubleshoot and diagnose technical problems to find effective solutions.
• Process warranty claims and manage warranty-related inquiries.
• Collaborate with our team to ensure seamless technical support services.
• Stay up-to-date with the latest technology trends and advancements.

Job Requirements

• Bachelor's degree in IT or a related computer field OR significant experience in networking.
• Strong technical knowledge in IT, computer systems, and networking.
• Fresh graduates are encouraged to apply.
• Excellent problem-solving and communication skills.
• Customer-focused attitude with a dedication to delivering top-notch technical support.

Job Benefits

• Central location
• Casual dress code
• Free snacks / Happy hours
• Personal leave
• Personal development opportunities