IT Technical Support I

Advanced Energy; George Town; On-site; MYR 36,000 - 50,000; Full time

Job summary

A leading technology company is seeking an IT Technical Support professional in Penang. You will assist with hardware and software issues, troubleshoot technical problems, and maintain office equipment. The ideal candidate should have strong networking skills and a degree in IT. This full-time position offers competitive compensation and benefits, focusing on professional growth.

Benefits

Medical health care plan

Generous paid time off

Employee referral program

Career growth opportunities

Child-of-Employee scholarship program

Qualifications

• Proficient in English (oral and written communication).
• Minimum 2 years of LAN and PC experiences.
• Good analytical trouble-shooting skills.
• Must be customer-focused and service-oriented.

Responsibilities

• Troubleshoot IT related technical problems from internal customers.
• Log, monitor, resolve, and close tickets in the Service Desk Tool.
• Assist with training for new hires.

Skills

Microsoft Windows operating Systems

Microsoft Active Directory

Troubleshooting local and network printers

Wireless LAN configuration

Mobile Smart devices installation

Networking skills (PABX, VOIP)

PC setup and repair

Education

Diploma or Bachelor Degree in IT related field

Job description

POSITION SUMMARY:

Are you a Tech Enthusiast or someone who enjoys problem-solving and interacting with others? IT Technical Support would be a reliable option for you to get started in the fast-paced Tech industry. Fantastic chance!

As a IT Technical Support at AE, you will play a critical role in delivering assistance for hardware and software issues encountered by users using their personal computer, laptop, monitors, keyboards, printers, wireless scanners and printers, mobile devices, wifi access and other peripherals, etc.

RESPONSIBILITIES:

• Receives, responds to, troubleshoots, and corrects IT related technical problems from internal customers.
• Tracks PC problems and resolves them in a prompt and courteous manner.
• Logs, monitors, resolves and closes tickets in the Service Desk Tool.
• Directs advanced technical problems to the appropriate resource when necessary via helpdesk platform.
• Works on software installation, update, and configuration as directed by PC Coordinator(s).
• Works on the installation, configuration, and placement of new PCs, as well as assisting with the PC roll-down process.
• Works on maintaining, configuring printers, copy machine and PABX (or VOIP) etc.
• Works on updating support information such as PC inventory, PC Loaners, IT assets etc.
• Assists with training for new hires and internal customers.
• Works with PC Support Coordinator(s) to determine daily/weekly priorities and to troubleshoot advanced technical problems.
• Evaluates and purchases IT equipment and network systems, etc., including computers, printers, network equipment, instruments, etc.
• Adheres to organizational requirements on quality management, health and safety, code of conduct, legal stipulations, environmental, 5S policies and general duty of care.
• Other duties assigned.

WORK ENVIRONMENT:

• Location: Penang Science Park, Simpang Ampat Penang.
• Works in a standard office environment and uses general office equipment (PC, telephone, copier, fax machine, etc.).
• Spends much time working directly with server equipment, printers, and network equipment.
• Works in shift (day/night) based on shift assigned.
• Works under limited supervision.

QUALIFICATIONS:

• Microsoft Windows operating Systems, outlook, Office.
• Microsoft Active Directory mainly includes domain account & DHCP maintaining.
• Local and network printers (or multifunction) configuration and trouble-shooting.
• Wireless LAN configuration and installation.
• Mobile Smart devices installation and configuration (IOS or Android).
• Networking skill: PABX (Siemens), VOIP (Cisco).
• Laptop and Desktop ground up setup, deployment and repair.

EXPERIENCE:

Essential:

• Proficient in English (oral and written communication).
• Minimum 2 years of LAN and PC experiences.
• Good analytical trouble-shooting skills.
• Good problem analysis and solving techniques.
• Must be patient, customer-focused and customer service-oriented.

Desirable:

• 2 years plus years experience working with both networking and Microsoft systems.
• 2 years supporting Active Directory in a production environment.
• Experience in Service Desk environment would be advantageous.

EDUCATION:

Essential:

• Diploma or Bachelor Degree in IT related field.

Desirable:

• Diploma or Bachelor's degree in Information Technology Field with MCP, MCSA, MCSE, MCITP, CCNA.

OTHERS:

• One permanent headcount available.
• This position is open to Malaysian citizens only. Candidates must provide valid documentation proving Malaysian citizenship.
• Candidate must be willing to work at Penang Science Park, Simpang Ampat, Penang.

WHY JOIN US!

As part of our total rewards philosophy, we believe in offering and maintaining competitive compensation and benefits programs for our employees to attract and retain a talented, highly engaged workforce. Our compensation programs are focused on equitable, fair pay practices including market-based base pay, an annual pay-for-performance incentive plan, and etc. In addition to our competitive compensation practices, we offer a strong benefits package in each of the countries in which we operate. In Malaysia, we offer a rich benefits package that includes:

• Medical - health care plan, dental, and vision.
• Short and long-term disability and life insurance.
• Executive Employee Health Screening package.
• Generous paid time off starting at 15 days and 19 public holidays.
• 98 days of paid maternity leave for Moms and 7 consecutive days of paid paternity leave for Dads.
• AE Child-Of-Employee Scholarship Program.
• Employee Referral Program.
• Career Growth and Learning Opportunity.